Lead Valet Attendant ($23 hr + tips) - Ritz Carlton, San Francisco

Towne Park is a leading hospitality services company that prides itself on delivering exceptional service experiences to millions of patients, visitors, and guests across various venues, including hospitals, hotels, and other client locations. The company's mission is to create smiles through compassionate, attentive, and personalized service that eases anxiety and enhances every guest's experience. Towne Park’s commitment extends beyond ordinary service, focusing on making a meaningful impact on everyone they serve, whether by comforting a patient and their family or helping a visitor feel welcomed in a new city. This ethos has positioned Towne Park as a trusted name in hospitality services, with a strong focus on team collaboration, professionalism, and guest satisfaction.

The Guest Service Captain role at Towne Park is a pivotal position responsible for orchestrating the overall service experience for hotel guests while working collaboratively with team members to maintain or exceed the site's service standards. Reporting to the Account Manager, the Guest Service Captain handles additional coordination and administrative duties and serves as a key troubleshooter or guide when the manager is not present on-site. This role is essential in ensuring seamless operations and excellent guest interactions during the shift, although it is not a managerial position. The Captain may need to respond to critical issues swiftly, exercising judgment to prioritize immediate solutions, while less urgent matters are escalated appropriately.

This position offers a competitive hourly wage starting at $23 per hour, plus tips, reflecting Towne Park’s commitment to offering fair and equitable compensation based on experience, skills, and location. The work schedule is from 3 pm to 11 pm, providing a consistent evening shift. Employees in this role are eligible to participate in a variety of benefits including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and a 401k retirement savings plan, subject to eligibility criteria related to job classification and employment status.

As the Guest Service Captain, you will be the face of Towne Park at the client site, ensuring every guest is greeted within 30 seconds of arrival and providing a high level of hospitality known as "The Show". Your responsibilities naturally blend guest service, operational coordination, and administrative support, including managing vehicle parking, checking guests in and out, handling guest inquiries such as directions or reservations, and maintaining detailed knowledge of the client’s facilities, amenities, and local attractions. The role also involves supervising and scheduling team members during the shift, assigning tasks, managing revenue collection, and handling sensitive information responsibly in compliance with HIPAA regulations.

Physically, the position demands stamina and the ability to work primarily outdoors, often for extended periods, with exposure to varying weather conditions including heat and cold. The job requires lifting up to 100 pounds occasionally, operating vehicles with manual transmissions, and ensuring accessibility services like safe wheelchair operation. Safety, professionalism, and guest confidentiality form the foundation of this role.

Overall, joining Towne Park as a Guest Service Captain means becoming part of a dedicated hospitality team that values teamwork, service excellence, integrity, and the opportunity to make every guest encounter a positive and memorable experience. This position is ideal for individuals passionate about hospitality, who enjoy engaging directly with guests, thrive in dynamic environments, and who want to contribute positively to the culture and success of an esteemed service company.