Lead Valet Attendant - $22/HR + TIPS!! - Turnberry Ocean Colony

Towne Park is a leading hospitality service company specializing in providing premium parking and valet services to hotels, resorts, and other venues. Renowned for their commitment to exceptional customer experience and efficient operational management, Towne Park employs knowledgeable and dedicated staff who contribute to seamless guest interactions. The company values professionalism, safety, and teamwork, providing a supportive atmosphere for its employees to thrive while delivering outstanding service to guests.

The Guest Service Captain plays a pivotal role in orchestrating the overall service experience for hotel guests, working closely with team members to uphold and exceed the site’s service standards. Reporting to the Account Manager, the Guest Service Captain assumes responsibilities that go beyond guest interaction by providing coordination, administrative support, and problem-solving assistance during the manager’s absence. This role involves critical decision-making to ensure swift resolutions to guest concerns, balancing the need for immediate action with appropriate reporting to higher management when issues are less urgent. While not a management position, the Guest Service Captain is a key leader on-site, acting as a point of contact for staff and guests alike.

Primary duties include maintaining a welcoming and professional demeanor, acknowledging guests promptly, and delivering "Aggressive Hospitality" to create memorable first and last impressions. The Captain is responsible for greeting guests with site-specific salutations, assisting with vehicle parking and retrieval, and managing guest complaints calmly and efficiently under pressure. Additional responsibilities encompass using proper phone etiquette, conducting room presentations, helping with guest inquiries, and maintaining a comprehensive knowledge of the facility and its amenities.

In a leadership capacity, the Guest Service Captain promotes a teamwork philosophy by leading through example and clear communication. They delegate routine tasks and special assignments as directed by the Account Manager, and manage workforce adjustments during shifts when required. The role includes strict adherence to security and confidentiality guidelines, with a focus on protecting guest information in line with HIPAA requirements.

The Guest Service Captain also handles operational tasks such as issuing and collecting vehicle claim checks, completing damage surveys, and securing vehicle keys. They ensure compliance with safety protocols, particularly in assisting guests with wheelchairs, and maintain cleanliness and functionality of equipment. Administrative duties include assisting the Account Manager in schedule building, notifying staff of changes, collecting and reconciling revenue, completing cash drop procedures, and submitting accurate shift reports.

This position requires physical stamina as duties are performed mostly outdoors, often in varying weather conditions, and involve lifting heavy objects. The role demands strong communication skills, a clean driving record, the ability to operate manual transmission vehicles, and familiarity with the facility’s layout and operational guidelines. Towne Park offers competitive compensation starting at $22 per hour plus tips, along with benefits such as accident, critical illness, and hospital indemnity insurance, telemedicine options, and a 401k retirement savings plan for eligible employees. Work schedules may vary, and reasonable accommodations are available to support associates with disabilities. Overall, the Guest Service Captain is integral to delivering exceptional guest service and maintaining the smooth operation of site activities.