Lead Valet Attendant ($19/hour + tips) - Benson Hotel

Towne Park is a reputable hospitality services company dedicated to delivering exceptional experiences and creating smiles for the millions of patients, visitors, and guests it proudly serves across various locations. As a leader in the hospitality parking and valet service industry, Towne Park excels in providing compassionate and professional services that ease the anxiety of patients and families, create memorable guest experiences in new cities, and foster a supportive work environment for their associates. The company prides itself on its commitment to aggressive hospitality and customer satisfaction, making it a rewarding place to build a career that truly makes an impact every day. Towne Park's emphasis on friendliness, professionalism, and teamwork ensures that every interaction is meaningful, aiming to brighten the day of guests, clients, and coworkers alike.

The role of Guest Service Captain at Towne Park involves orchestrating an exceptional service experience for hotel guests while collaborating closely with team members to meet or exceed established service standards. Reporting to the Account Manager, the Guest Service Captain handles coordination and administrative duties, troubleshooting, and providing guidance when the manager is unavailable on-site. Although this position is not a managerial role, the Guest Service Captain is empowered to make critical judgment calls in urgent situations to ensure efficient service delivery. Non-urgent issues are communicated to the manager with detailed facts and requests for further instructions. This role requires strong leadership in promoting teamwork, managing service flow, and ensuring the safety, security, and satisfaction of guests.

The Guest Service Captain is responsible for maintaining a pleasant, friendly, and professional demeanor, greeting guests promptly and offering assistance such as opening vehicle and hotel doors, checking in guests, and explaining procedures. Operating with caution and accuracy, the role also involves parking and retrieving vehicles, managing guest complaints, and addressing difficult situations with composure. The individual must be knowledgeable about the facility, local attractions, parking rates, and amenities to assist guests with inquiries effectively. Leading by example, the Guest Service Captain assigns roles to associates as directed by management and adjusts staffing levels based on business needs. Other duties involve handling vehicle claim checks, securing keys, ensuring compliance with safety protocols including wheelchair operations and confidentiality requirements under HIPAA regulations, and assisting with scheduling, revenue collection, cash handling, and detailed shift reporting.

Towne Park offers competitive compensation with an hourly base pay starting at $19 per hour plus tips, commensurate with the candidate's skills, experience, education, and location. Employees also have access to benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine, and a 401k retirement savings plan, depending on job classification, length of employment, and hours worked. It is important to note that these benefits are subject to eligibility criteria and may vary. Seasonal and temporary employees do not qualify for these benefits. This position is physically demanding, often requiring standing or sitting for extended periods, and involves outdoor work in various weather conditions with occasional lifting up to 100 pounds. The Guest Service Captain must hold a valid driver's license with a clean record, be able to drive manual transmission vehicles, and complete specific training such as wheelchair safety. Overall, this is a critical frontline role at Towne Park that offers both an impactful and rewarding career opportunity within a supportive and service-oriented organization.