Lead Valet Attendant ($17-$18/hr + tips) - Care New England Kent Hospital

Towne Park is a prominent hospitality services company dedicated to creating exceptional experiences and spreading smiles among millions of patients, guests, and visitors. Renowned for its commitment to compassionate and attentive service, Towne Park operates in various high-profile locations, including hospitals and hotels, where the quality of customer interaction and satisfaction is paramount. The company fosters a work environment that encourages team collaboration, professionalism, and genuine care for every individual served. Towne Park not only prioritizes customer experience but also values its employees by providing a rewarding career path where one's impact is visibly meaningful on a daily basis.

The Guest Experience Captain role at Towne Park is a critical position that functions at the forefront of guest engagement and service facilitation. This position is responsible for orchestrating the service experience to ensure that guests receive the highest standards of hospitality. Working under the guidance of the Account Manager, the Guest Experience Captain takes on additional responsibilities that include coordination, administrative duties, and providing direction when the manager is unavailable. Although not a managerial role, the Guest Experience Captain is empowered to handle pressing situations and make timely decisions to maintain smooth operations and uphold company standards.

Compensation for the Guest Experience Captain position is competitive, with an hourly wage ranging from $17 to $18, plus tips. This compensation reflects the candidate's skills, experience, education, and location. Employees have access to a comprehensive benefits package, including options for medical, dental, vision, accident, critical illness, hospital indemnity, life, AD&D, short-term disability, long-term disability insurances, and telemedicine services. Additionally, employees can participate in a 401(k) retirement savings plan, accrue paid time off based on hours worked, and receive paid holidays and floating holidays annually.

The ideal candidate will be warm, friendly, and professional, with the ability to create favorable first and last impressions by greeting guests promptly. They will actively participate in delivering aggressive hospitality, assist with vehicle parking, luggage handling, guest inquiries, and room services, while maintaining composure and accuracy under pressure. A strong emphasis is placed on teamwork, leadership by example, and effective communication. The Guest Experience Captain will manage key controls, uphold confidentiality according to HIPAA regulations, and ensure the safety and comfort of all guests.

This position requires at least six months of related experience or equivalent education, a valid driver’s license with a clean driving record, and the ability to successfully complete safety training. Physical demands include the ability to lift substantial weight, stand or walk for long periods, and work outdoors in varying weather conditions. Towne Park seeks dedicated, reliable individuals who are enthusiastic about making a positive difference every day in a vibrant, fast-paced hospitality environment.