Lead Valet Attendant ($16/hr + tips) - Elliott Hospital

Towne Park is a leading company specializing in parking and valet services, dedicated to providing exceptional customer service and seamless parking experiences to guests at hotels, hospitals, and other facilities. With a strong emphasis on professionalism, safety, and hospitality, Towne Park's mission is to ensure each guest feels valued and cared for from the moment they arrive. The organization operates with a commitment to competitive and fair compensation, comprehensive employee benefits, and fostering a positive work environment that promotes growth and teamwork.

This opportunity is for the role of Guest Service Captain, a pivotal position within Towne Park that plays a crucial role in orchestrating the service experience for hotel guests. Reporting to the Account Manager, the Guest Service Captain ensures that service standards and guest satisfaction are consistently achieved or exceeded. Although this role does not hold managerial authority, it requires taking initiative in handling critical issues with sound judgment when the manager is unavailable. In addition to guest interaction, the position involves administrative responsibilities including coordination, scheduling, and revenue reconciliation. The Guest Service Captain must maintain composure and professionalism while managing vehicle parking and retrieval, guest complaints, and facilitating effective communication among staff.

Working a schedule from 7:00 AM to 3:30 PM, the Guest Service Captain receives competitive pay starting at 16 dollars per hour plus tips. Employees in this role benefit from eligibility in various insurance plans such as accident, critical illness, hospital indemnity, and telemedicine coverage. Furthermore, participation in Towne Park's 401(k) retirement savings plan is available depending on job classification and tenure. The position can involve outdoor work under varying weather conditions and includes physical demands such as lifting up to 100 pounds, walking, and standing for extended periods. Towne Park values safety, requiring all employees to complete safety training courses like the Wheelchair Safety Training, maintain a valid driver's license, and a clean driving record.

In their role, the Guest Service Captain greets guests promptly with friendliness and professionalism, opens vehicle and hotel doors, assists with transportation and inquiries, and oversees team performance by leading through example. The position demands strong communication skills, the ability to handle guest issues tactfully, and competence in managing operational tasks including cash handling and shift reporting. Towne Park fosters a culture of 'Aggressive Hospitality,' encouraging team members to engage guests actively and deliver memorable service experiences.

This job is ideal for individuals who thrive in dynamic environments, enjoy interacting with people, and possess a keen attention to detail while maintaining operational efficiency. Towne Park's Guest Service Captain role offers an exciting opportunity to grow professionally within a respected company, contributing directly to guest satisfaction and operational excellence.