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Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $16.50
Work Schedule
Weekend Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a distinguished hospitality services company dedicated to delivering exceptional service experiences across various venues, primarily focusing on hotel guest services. Known for its commitment to customer satisfaction, Towne Park prioritizes creating smiles through attentive, compassionate, and professional service. By serving millions of patients, visitors, and guests each year, Towne Park stands as a leader in hospitality, emphasizing the importance of impactful interactions that enhance each customer's experience. The company’s approach goes beyond mere employment; it offers a career path filled with rewarding opportunities to make a meaningful difference in the everyday lives of its guests and team... Show More
Job Requirements
- High school diploma or GED
- At least 18 years of age
- Pass criminal background check
- Pass motor vehicle record check
- Pass drug screening
- Complete Wheelchair Safety Training
- Valid driver’s license with clean record
- Ability to drive manual transmission
- Six months related experience or equivalent education and experience
- Ability to speak, read, and write English
- Ability to read and comprehend instructions
- Ability to write simple correspondence
- Effective communication skills
- Basic math skills
- Ability to understand time systems and rates
Job Qualifications
- High school diploma or general education degree (GED)
- Must be at least 18 years old
- Must complete Wheelchair Safety Training provided by Towne Park
- Six months related experience or equivalent combination of education and experience
- Valid driver’s license with a clean driving record
- Ability to drive manual transmission
- Proficient in speaking, reading and writing standard English
- Ability to read and comprehend simple instructions and correspondence
- Ability to write simple correspondence
- Effective presentation skills in one-on-one and small group settings
- Reasoning and understanding to carry out instructions in various forms
- Basic mathematical skills including addition, subtraction, multiplication and division with money
- Understanding of 24-hour and military time systems
- Ability to understand rates related to time
Job Duties
- Maintain a pleasant, friendly and professional demeanor with guests, client staff and coworkers
- Acknowledge and greet guests within 30 seconds of arrival
- Participate in "The Show" and deliver "Aggressive Hospitality" to guests
- Open vehicle and hotel doors for guests
- Check in arriving guests and explain vehicle parking and retrieval procedures
- Park and retrieve vehicles cautiously
- Handle guest complaints and difficult situations with composure
- Use proper phone etiquette
- Conduct room presentations for bell services
- Assist with delivery and pickup of items to guest rooms
- Assist guests with directions, taxis, reservations and inquiries
- Maintain detailed knowledge of the client’s facility and local amenities
- Promote a teamwork philosophy through leading by example and effective communication
- Lead the work group in delivering high levels of guest service
- Assign coworkers to routine and special roles as directed
- Reduce staff during shifts based on business conditions and manager direction
- Issue and collect vehicle claim checks accurately
- Complete damage surveys and ticket information diligently
- Secure all keys appropriately
- Ensure staff provide only assistance, not lift services, to guests
- Check wheelchairs for safe operation and cleanliness
- Protect guest confidentiality in compliance with HIPAA
- Maintain security of customer financial and identifying info
- Assist Account Manager with work schedules and notify associates of changes
- Collect revenue and complete accurate cash drop reports
- Prepare detailed shift reports and reconcile revenue and tickets at shift end
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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