Lead Valet Attendant-(Bryn Mawr Hospital)

Towne Park is a prominent hospitality services company dedicated to delivering exceptional experiences to millions of patients, visitors, and guests. With a strong commitment to compassionate service, Towne Park aims to brighten each day for everyone they serve by easing the anxiety of patients and their families and creating memorable experiences for guests in new cities. As a leader in its industry, the company prides itself on fostering a workplace where employees can make a significant impact through their roles, going beyond typical job responsibilities to touch lives in meaningful ways. Towne Park values teamwork, professionalism, and service excellence, ensuring that all guests, clients, and team members receive outstanding care and attention. The company offers a full-time position for a Guest Service Captain with an hourly base pay of $15.00 plus tips, emphasizing fair and competitive compensation based on skills, experience, education, and location.

The Guest Service Captain serves as a pivotal figure in orchestrating the service experience for hotel guests, working closely with coworkers to ensure that all service standards are not only met but exceeded. Reporting under the direction of the Account Manager, the Guest Service Captain undertakes additional coordination and administrative duties, providing troubleshooting and guidance in the manager's absence. While not a manager, this role requires judgment in critical situations where quick decisions are necessary. For non-urgent matters, the Guest Service Captain communicates effectively with the manager, relaying facts and seeking instructions on how to proceed.

This role involves direct guest interaction, including greeting guests promptly, assisting with vehicle parking and retrieval, and managing guest inquiries about the hotel and surrounding area. The Guest Service Captain is responsible for leading by example, promoting teamwork, and ensuring the delivery of high-quality guest service through coordinated efforts with fellow associates. Administrative tasks are also significant, including handling cash reconciliation, maintaining accurate shift reports, and managing vehicle claim checks. The position requires attention to detail, composure under pressure, and strong communication skills to create a welcoming and efficient service environment.

Physical demands are notable as the position requires regular outdoor work, exposure to various weather conditions, and the ability to exert considerable force when handling objects or vehicle doors. Employees must be able to drive manual transmission vehicles and complete required safety training, such as the Wheelchair Safety Training course. Towne Park supports accommodations for individuals with disabilities to perform all job functions effectively.

Overall, this role offers an opportunity for individuals who are customer service-oriented, enjoy working outdoors, and thrive in a fast-paced, teamwork-driven setting. Towne Park promotes an inclusive culture and offers benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine, and enrollment in a 401k retirement plan, subject to eligibility. The Guest Service Captain position is an excellent career path for those seeking to make a real difference in hospitality and contribute positively to the guest experience while working with a reputable and supportive employer.