Lead Valet Atteendant ($15/hr + tips, NO WEEKENDS!) - Catholic Medical Center

Towne Park is a leading hospitality services company dedicated to delivering outstanding customer experiences through exceptional service and operational excellence. With a strong commitment to creating smiles and making a positive impact, Towne Park serves millions of patients, visitors, and guests across various hospitality venues including hotels and healthcare facilities. The company prides itself on cultivating a work environment where employees are empowered to make a difference through compassionate and attentive service. At Towne Park, every team member’s contribution is valued, whether it be comforting a patient’s family, providing a seamless parking experience, or ensuring that guests receive top-tier hospitality in a new city. The organization's core mission revolves around enhancing the guest experience and creating lasting impressions that translate into smiles and satisfaction.

The role of Guest Service Captain at Towne Park is a pivotal position aimed at orchestrating an exceptional service experience for hotel guests. This position goes beyond the basic hospitality duties by incorporating leadership and coordination responsibilities to ensure that the property’s service standards are upheld and exceeded. Reporting directly to the Account Manager, the Guest Service Captain functions as a reliable point of contact during the manager's absence, taking on duties that involve troubleshooting, guidance, and decision-making on site. While not a management role per se, it requires the ability to handle urgent situations effectively and make time-sensitive judgments that favor guest satisfaction and operational efficiency.

The Guest Service Captain's duties encompass a broad range of tasks including greeting guests promptly to build favorable first and last impressions, assisting with vehicle parking, and managing guest inquiries with professionalism. They work closely with their team to promote a culture of teamwork and aggressive hospitality—Towne Park’s distinctive approach to service that anticipates and exceeds guest expectations. This role demands attention to detail, the ability to manage multiple responsibilities, and maintaining composure in high-pressure scenarios such as guest complaints or difficult situations.

The position offers a competitive hourly rate starting at $15 plus tips averaging $40 to $50 per shift, providing an attractive total earning potential for dedicated employees. The regular working hours are from 7 am to 3:30 pm, Monday through Friday, making it an ideal role for those seeking predictable schedules within the hospitality industry. Additionally, Towne Park provides a benefits package inclusive of accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and a 401(k) retirement plan, offering valuable security and wellness support to eligible employees. Note that seasonal and temporary employees are not eligible for these benefits.

This career opportunity at Towne Park is tailored for individuals who are passionate about hospitality, possess leadership qualities, and are eager to excel in a service-driven environment. The company fosters a culture where employees are encouraged to grow, contribute, and truly impact the lives of guests and coworkers. Through comprehensive training such as the mandatory Wheelchair Safety Training and ongoing support, the Guest Service Captain is equipped to succeed and uphold Towne Park’s esteemed service reputation. This role is both challenging and rewarding, blending frontline guest interaction with crucial operational duties that uphold the company’s standards of excellence.