You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $15.90 - $17.00
Work Schedule
Weekend Shifts
Benefits
Paid sick leave
workers compensation
unemployment insurance
401(k) retirement plan with employer match
Job Description
Flying Horse Resort and Club, located in the heart of Colorado Springs, is a premier destination for luxury, comfort, and world-class hospitality. This upscale resort is renowned for its exceptional amenities, including two championship golf courses, a luxury hotel, a state-of-the-art fitness club, a rejuvenating spa, and fine dining options. Set against the stunning backdrop of the Colorado landscape, Flying Horse Resort and Club offers guests an unparalleled experience that combines elegance, relaxation, and active recreation.
Established as a leading resort and club in the region, Flying Horse takes pride in its dedication to delivering exceptional service and unique e... Show More
Established as a leading resort and club in the region, Flying Horse takes pride in its dedication to delivering exceptional service and unique e... Show More
Job Requirements
- Must have one year of experience working as reception
- must have one year of experience in a leadership position
- must be detail oriented
- must possess good organizational abilities
- must be capable of handling multiple tasks simultaneously
- must have exceptional customer service skills
- must have strong written and oral communication skills
- must be competent, dependable, punctual, and professional
- must be able to use tact and diplomacy to meet high demands of spa and spa customers
Job Qualifications
- Must have one year of experience working as reception
- must have one year of experience in a leadership position
- must be detail oriented
- must possess good organizational abilities
- must be capable of handling multiple tasks simultaneously
- must have exceptional customer service skills
- must have strong written and oral communication skills
- must be competent, dependable, punctual, and professional
- must be able to use tact and diplomacy to meet high demands of spa and spa customers
Job Duties
- Make note of and address any employee concerns
- post on Slack (shout-outs, shift opportunities/coverage, promotions, etc)
- assist Spa Manager with interviewing, lead trainings, mentoring and discipline as needed
- determine monthly service promotions, products and discounts with the Lead service providers
- ensure uniform compliance including name tags
- warmly greet all guests and assist with service/product inquiries
- answer the telephone and book all appointments
- check guests into the system and check guests out including accurate charging
- maintain tidiness and organization of relaxation areas and spa lockers
- maintain cleanliness and organization of the reception area
- maintain flow of client appointments
- stock reception area shelves with retail products and displays
- review all chits at the end of each day for services
- assist Spa Manager with client feedback and improvement needs
- foster and maintain a respectful and inclusive team environment
- be knowledgeable in spa products and sell products through POS
- stay up to date on marketing initiatives
- actively build clientele using marketing tools and appointment/business cards
- work one weekend day and holidays
- supervise front desk duties including greeting guests and managing checkout
- serve as moderator to resolve employee or guest issues
- provide assistance with escalated issues and inform Spa Manager
- troubleshoot POS and software including MindBody, JONAS, and Asset Essentials
- assist in reviewing schedules for appointment/provider accuracy
- provide input for workplace efficiency and goal achievement
- review key performance indicators with Spa Manager and track progress
- perform opening and closing duties
- perform other related duties as instructed by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: