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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Education tuition reimbursement
Paid vacation
Holiday pay
Job Description
Atlantis Casino Resort Spa is a premier destination offering a luxurious and tranquil environment designed to provide guests with an exceptional spa experience. Known for its upscale amenities, attentive service, and serene atmosphere, Atlantis Casino Resort Spa blends relaxation and rejuvenation within the larger resort experience. As a leading hospitality establishment, it caters to both casual visitors and discerning clientele seeking high standards of comfort and care. Located within a vibrant casino resort, the spa is an integral part of the overall guest experience, providing a peaceful retreat amid the excitement of the resort environment. The company prioritizes team member... Show More
Job Requirements
- High school diploma or equivalent
- Adherence to all appearance standards including no visible tattoos, piercings, or unnatural hair colors
- Ability to stand and walk for extended periods
- Capacity to lift and move up to 25 pounds
- Availability to work flexible hours including weekends and holidays
- Experience with customer service or hospitality roles
- Must provide excellent guest interaction and consultation
Job Qualifications
- Previous guest service experience preferred
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Strong organizational skills and attention to detail
- Proficient in using reservation software
- Commitment to maintaining professional appearance standards
- Ability to promote and sell spa services
Job Duties
- Schedule services for individuals and large groups using spa reservations software system
- Call guests to confirm scheduled services
- Answer questions about available services
- Update the reservations and cancellations list throughout the day
- Inform providers of last-minute changes
- Resolve scheduling issues by working with supervisor or manager
- Check in guests for appointments and provide general spa orientation
- Process guest payments for spa services
- Promote and sell spa services
- Maintain clean and organized work areas
- Provide guests with locker, robe/slippers, and tour of spa facilities as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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