MOD Pizza logo

Lead Shift Supervisor

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Exact $19.28
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Work Schedule

Rotating Shifts
Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid sick time
Paid vacation
401(k) retirement plan
Free pizza
Free salad
Free beverages
Pet insurance
discounted gym membership
Free counseling sessions

Job Description

MOD Pizza is a dynamic and innovative fast-casual restaurant focused on delivering customizable artisan-style pizzas to a diverse and inclusive customer base. Founded on the principles of individuality, inclusivity, and community impact, MOD Pizza has grown to become a beloved brand known for its commitment to quality ingredients and creating a welcoming environment for all. With a strong emphasis on empowering its employees and fostering a culture of respect and belonging, MOD Pizza offers more than just food; it provides a platform where every pizza, salad, and individual is celebrated for their uniqueness. The company actively integrates giving back to the community into its core operations, making social responsibility a key aspect of the MOD experience.

The Restaurant Supervisor Lead role at MOD Pizza plays a crucial part in the store leadership team. Functioning as the second-in-command, this position offers a unique blend of hands-on leadership and operational management. In this role, you will lead and coach Shift Supervisors and Squad Crew members, helping develop their skills while simultaneously gaining invaluable experience in restaurant operations alongside the General Manager. Your influence sets the tone for the entire team, promoting a culture of warmth and acceptance that caters to all customers, from pineapple pizza lovers to those with specific dietary preferences.

Earning $19.28 per hour plus tips, the Restaurant Supervisor Lead position provides both a rewarding career path and an opportunity to be part of a larger movement described as "Spreading MODness," where each pizza is seen as powering possibilities. MOD Pizza embraces internal promotions, with over 70% of leadership roles filled by those who grow within the company, reflecting the brand's dedication to nurturing talent and providing long-term career opportunities. Whether you envision MOD as your career home or a stepping stone, the company is committed to ensuring that every employee finds value and purpose in their work.

This role is not just about managing daily restaurant tasks; it is also about creating a positive work environment, supporting team well-being, and fostering growth. You'll be responsible for maintaining high energy and positive vibes during shifts, managing cash handling as a keyholder, and handling team and customer concerns with empathy and professionalism. As a leader, you will promote a sense of belonging where efforts are recognized and celebrated, helping build a cohesive and motivated team.

At MOD Pizza, everyone belongs. The culture encourages being yourself, embracing individuality, and contributing to a shared mission of quality and community impact. Working as a Restaurant Supervisor Lead means being part of a company that values diversity, inclusion, and continuous personal and professional development. Join MOD to be part of a vibrant team where every pizza and every person is welcomed with open arms.

Job Requirements

  • Minimum of 1 year of customer service or restaurant experience
  • must be at least 18 years old
  • previous experience coaching, teaching and inspiring others
  • proven success in following and enforcing processes and standards
  • correcting and coaching in a compassionate manner
  • customer service skills and a proven ability to remain calm and focused

Job Qualifications

  • Minimum of 1 year of customer service or restaurant experience
  • must be at least 18 years old
  • previous experience coaching, teaching and inspiring others
  • proven success in following and enforcing processes and standards
  • correcting and coaching in a compassionate manner
  • customer service skills and a proven ability to remain calm and focused

Job Duties

  • Set and sustain the tone of the shift, keeping the energy high
  • create positive vibes and a welcoming atmosphere for both Squad Crew and customers
  • keyholder cash handling responsibilities
  • listen, acknowledge and resolve any Squad crew and/or customer concerns, escalate issues that require resolution restaurant general manager as appropriate
  • manage shift duties checklists and address/escalate any equipment malfunctions
  • focus on the growth and well-being of the Squad and celebrate wins

Job Criteria

Experience

Mid Level (3-7 years)


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