Lead Server, SET (Full-time)

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $18.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Free Meals
free uniforms
ongoing community outreach events
hotel discounts
Associates’ events
Healthcare benefits
401k retirement plan with company matching

Job Description

Montage International is a renowned hospitality company that exemplifies luxury, creativity, and personalized guest experiences through its esteemed Montage Hotels & Resorts and Pendry Hotels brands. Known for its commitment to excellence and innovation, Montage International fosters a culture where associates are empowered to explore their passions while delivering exceptional service. With an emphasis on doing what you love, the company cultivates an inspiring workplace that encourages professional growth, creativity, and a sense of belonging. Employees at Montage International are part of a dynamic community that values integrity, diversity, and personalized experiences designed to create memorable moments for every guest.

The role of Lead Server at Pendry Hotels, a distinguished label under Montage International, represents an exciting opportunity for individuals passionate about hospitality, food, wine, and spirits. This is a part-time position with an hourly wage starting at $18.00, specifically designed for candidates who thrive in high-end, luxury dining environments. As a Lead Server, you will not only provide exceptional service but also supervise the daily operations of the restaurant. This includes mentoring and supporting the server team, ensuring smooth service flow, maintaining the restaurant’s standards, and actively contributing to the venue’s overall guest satisfaction.

This role is vital in creating authentic and personalized dining experiences. You will lead by example, fostering a positive and collaborative work environment that nurtures talent and enhances performance. Your responsibilities will encompass coaching your team on menu knowledge, wine service, upselling techniques, and customer engagement strategies. Moreover, your ability to interact with guests, guide their menu selections, and promote specials will elevate the dining experience while driving sales. The Lead Server position at Pendry Hotels is more than a job — it’s a pathway to grow your hospitality career in a supportive, luxury-focused setting.

Pendry Hotels embraces diversity and inclusive employment practices, welcoming applicants from all backgrounds including those with disabilities, and providing reasonable accommodations during the hiring process. The company prides itself on being an Equal Opportunity Employer, committed to ensuring that every associate feels recognized, valued, and empowered. This culture of respect extends across every aspect of the workplace and into every guest interaction. If you are someone who enjoys working as an active partner in a business environment, is passionate about hospitality, and desires to develop your skills alongside a creative team, the role of Lead Server at Pendry Hotels will be a fulfilling next step in your career.

Job Requirements

  • Ability to work a flexible schedule including weekends and holidays
  • Basic communication skills
  • Minimum one year experience in food and beverage operations
  • Prior supervisory experience is a plus
  • Experience with micros or similar systems is a plus
  • Experience in luxury hotel settings is a plus
  • Physical ability to stand and move for extended periods
  • Ability to lift up to 50 pounds regularly
  • Capability to push and pull equipment weighing up to 200 pounds
  • Trustworthy and have integrity

Job Qualifications

  • Minimum one year of experience in food and beverage operations
  • Prior supervisory experience preferred
  • Knowledge of micros or other restaurant management systems a plus
  • Experience in luxury hotel or fine dining environments is advantageous
  • Strong interpersonal and communication skills
  • Passion for spirits, wine, and food
  • Ability to work collaboratively in a team environment
  • Open to learning and professional development
  • Trustworthiness and integrity

Job Duties

  • Supervise the day-to-day functions of the restaurant while providing excellent customer service
  • Provide guidance, direction, and support to the server team, leading by example and fostering a positive work environment
  • Assign duties and responsibilities to servers, ensuring appropriate coverage and staffing levels based on business needs
  • Coach and mentor servers to improve performance, enhance service skills, and achieve service excellence
  • Conduct ongoing training sessions on menu knowledge, wine service, upselling techniques, and customer engagement strategies
  • Ensure food and beverages are being served in a professional and timely manner
  • Assist guests with menu selections, providing recommendations and answering questions about ingredients, preparation methods, and dietary restrictions
  • Promote menu items, specials, and promotions to guests using suggestive selling techniques to increase sales
  • Maintain cleanliness and organization in the dining area, including clearing and resetting tables, wiping surfaces, and replenishing condiments
  • Monitor the set up and maintenance of the venue(s) to ensure all side work is complete
  • Interact with guests to ensure a positive guest experience
  • Attend daily pre-shift meetings
  • Assist with ongoing service training
  • Assist with the completion of daily shift reports as needed
  • Deliver on guests’ expectations and have the desire to create WOW moments
  • Perform additional duties as assigned outside of the normal scope based on business needs

Job Criteria

Experience

Mid Level (3-7 years)


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