Job Overview

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Benefits

Birthday and anniversary PTO
Tuition Assistance
Double pay on holidays
PTO accrual on DAY 1
Referral Bonus
free meal during shift
Loyalty Incentive
Employee Recognition Program
Discounts through Verizon and AT&T
Pay Advance Program
medical and prescription drug insurance
Dental Insurance
Vision Insurance
Basic Term Life/AD&D
401k

Job Description

Dial is a respected leader in senior living, dedicated to creating loving and vibrant communities where residents feel at home and cared for. Known for its commitment to exceptional service, Dial offers team members the unique opportunity to grow professionally while making a meaningful difference in the lives of seniors. The company emphasizes a family-oriented environment where both residents and staff experience happiness, respect, and personal growth. With a supportive culture that values knowledge sharing and mentorship, Dial provides an ideal workplace for individuals passionate about elder care and hospitality. By joining Dial, employees become part of a team that not only adds years to residents' lives but also life to those years, ensuring quality, dignity, and joy in every day.

The Lead Dining Room Server position at Dial is a pivotal role responsible for delivering outstanding dining experiences to residents. This role involves serving meals, managing orders, and acting as the liaison between residents and the dining team to maintain high satisfaction levels. As a lead, you will mentor and train new staff, exemplify professionalism, and uphold food safety standards to ensure a safe and enjoyable environment. This role requires a combination of leadership, customer service skills, and a passion for serving older adults. You will be instrumental in managing the dining ambiance and addressing residents' needs promptly and courteously. The position demands strong communication skills, the ability to multitask efficiently, and adherence to all regulatory requirements. With shifts requiring standing and movement, the role promises an engaging and dynamic workday. Dial offers competitive benefits including paid time off, tuition assistance, holiday pay, and comprehensive medical coverage, making it an attractive opportunity for those seeking a meaningful career in senior living hospitality.

Job Requirements

  • 1+ years of experience in food service
  • Must be 16 years or older

Job Qualifications

  • Ability to read, write and comprehend the English language
  • Ability to multitask and manage time effectively
  • Demonstrated leadership skills or mentoring experience
  • Follow state food-handling and kitchen regulations
  • Promote teamwork in providing services to residents
  • Patience and a customer-focused attitude
  • Operation of basic kitchen appliances

Job Duties

  • Serve residents meals, take orders, and assist residents throughout all aspects of the dining experience
  • Lead pre-shift meetings for the team to discuss relevant info related to the day’s shift
  • Act as point of contact for resident dining experience concerns, resolve minor service issues, and handle complex orders
  • Train and mentor new team members, following the training plan and ensure new hire is successfully onboarded to position
  • Support dining staff with special meal requirements or events
  • Act as a role model in communication, appearance, and professionalism
  • Ensure compliance with food safety and sanitation procedures
  • Provide customer service to residents to allow high level of resident satisfaction while serving meals
  • Record cooler, freezer and dish machine temperatures in the TELS website
  • Maintain confidentiality of verbal and written information pertaining to residents, community operations and personnel
  • Report any on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs
  • Other duties as assigned

Job Criteria

Experience

No experience required


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