Job Overview
Employment Type
Full-time
Compensation
Salary
Range $61,250.00 - $81,250.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Paid Time Off
Performance incentives
Employee Discounts
Job Description
P.F. Chang's is a renowned upscale casual dining restaurant chain celebrated for its innovative Chinese cuisine and exceptional guest experiences. Established with a commitment to quality, authentic flavors, and vibrant atmosphere, P.F. Chang's has grown into a favorite destination for diners who appreciate a unique blend of tradition and modern culinary techniques. The company emphasizes a culture of teamwork, passion, and constant growth, making it an ideal place for those seeking a dynamic and rewarding career in the foodservice industry. P.F. Chang's prides itself on delivering excellence not only through the food but also through the service and the welcoming ambiance it cultivates in every location.
At P.F. Chang's, the full-time salaried position of Lead Senior Restaurant Manager offers an exciting leadership opportunity within the front-of-house operations. This role is vital to ensuring the smooth, efficient, and high-quality service that guests expect from the brand. Reporting directly to the Operating Partner, the Lead Senior Restaurant Manager will be responsible for supervising and training Hospitality Team Members, managing team schedules, ensuring compliance with safety and sanitation standards, and upholding the company’s dress code and service protocols. This leadership role demands strong communication skills, operational knowledge, and the ability to foster a supportive and productive work environment. The position requires managing controllable expenses, supporting inventory oversight, conducting pre-shift meetings to set daily goals, and handling guest service issues with professionalism and empathy. The role also involves physical stamina and the capacity to perform duties such as operating kitchen equipment and handling weights as necessary.
P.F. Chang's offers a competitive pay range for this position based on experience, from $61,250 to $81,250 annually, complemented by a variety of comprehensive benefits. These benefits include medical, dental, and vision insurance, a 401(k) plan, paid time off, monthly and annual performance bonuses, and a referral program incentivizing team member recruitment. The company values professional development and promotes from within, offering a paid management training program designed to enhance skills and career progression. Additionally, staff enjoy exclusive employee discounts, holiday closures on major holidays like Thanksgiving and Christmas to spend time with family, and access to financial aid through the Lucky Cat Fund during difficult times. Overall, joining P.F. Chang's as a Lead Senior Restaurant Manager means becoming part of a passionate, supportive community focused on celebrating life, family, and food, with ample opportunities for growth and achievement within an established and respected brand in the restaurant industry.
At P.F. Chang's, the full-time salaried position of Lead Senior Restaurant Manager offers an exciting leadership opportunity within the front-of-house operations. This role is vital to ensuring the smooth, efficient, and high-quality service that guests expect from the brand. Reporting directly to the Operating Partner, the Lead Senior Restaurant Manager will be responsible for supervising and training Hospitality Team Members, managing team schedules, ensuring compliance with safety and sanitation standards, and upholding the company’s dress code and service protocols. This leadership role demands strong communication skills, operational knowledge, and the ability to foster a supportive and productive work environment. The position requires managing controllable expenses, supporting inventory oversight, conducting pre-shift meetings to set daily goals, and handling guest service issues with professionalism and empathy. The role also involves physical stamina and the capacity to perform duties such as operating kitchen equipment and handling weights as necessary.
P.F. Chang's offers a competitive pay range for this position based on experience, from $61,250 to $81,250 annually, complemented by a variety of comprehensive benefits. These benefits include medical, dental, and vision insurance, a 401(k) plan, paid time off, monthly and annual performance bonuses, and a referral program incentivizing team member recruitment. The company values professional development and promotes from within, offering a paid management training program designed to enhance skills and career progression. Additionally, staff enjoy exclusive employee discounts, holiday closures on major holidays like Thanksgiving and Christmas to spend time with family, and access to financial aid through the Lucky Cat Fund during difficult times. Overall, joining P.F. Chang's as a Lead Senior Restaurant Manager means becoming part of a passionate, supportive community focused on celebrating life, family, and food, with ample opportunities for growth and achievement within an established and respected brand in the restaurant industry.
Job Requirements
- 3+ years of experience in restaurant management
- Valid driver's license required for occasional duties such as shift coverage, meeting liquor license requirements, and attending offsite training or meetings
- Proven experience in a fast-paced, high-volume environment
- Ability to mentor and train hourly team members effectively
- Strong communication skills
Job Qualifications
- 3+ years of experience in restaurant management
- Proven experience in a fast-paced, high-volume environment
- Ability to mentor and train hourly team members effectively
- Strong communication skills, capable of resolving conflicts and guiding your teams
- Experience in a casual or upscale dining environment preferred
- Background in a corporate restaurant chain with established processes and protocols preferred
- Understanding of inventory management, cost controls, and financial oversight preferred
Job Duties
- Supervise and train all Hospitality Team Members to ensure they are equipped to excel
- Communicate clearly and effectively with Team Members, Management, and our Guests
- Develop and manage schedules for all Hospitality Team Members
- Conduct pre-shift meetings to set daily goals and provide ongoing direction for staff
- Enforce dress code standards among front-of-house personnel
- Ensure adherence to all state safety and sanitation regulations
- Support inventory management and assist with execution
- Manage controllable expenses within your area of responsibility
- Assign and ensure completion of all side work
- Oversee check-outs for all Hospitality staff
- Maintain a clean and safe environment for Team Members and Guests
- Handle Guest Service issues with professionalism and empathy
- Embody and inspire others to uphold our company values in all aspects of the role
- Maintain physical stamina, with the ability to stand and walk for extended periods (8-10 hours) each shift
- Perform tasks that require reaching, bending, balancing, and transporting items weighing up to 30 lbs regularly, with the ability to lift up to 50 lbs as needed
- Operate kitchen equipment, including a wok, mixer, slicer, and buffalo chopper, while ensuring knives are maintained properly
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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