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Lead Security Officer (Concierge) - Luxury Residential - River North
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $22.00
Work Schedule
Day Shifts
Benefits
Paid Time Off
Paid holidays
Medical insurance
Dental Insurance
Career growth opportunities
Skills-enhancing training
competitive hourly wage
Job Description
Titan Security is a respected leader in the security industry, known for its dedication to client service and career development. Established to provide personalized security solutions, Titan Security serves some of the most well-known companies and properties across the United States. The company prides itself on creating customized security strategies that address the unique needs of each client, ensuring both safety and peace of mind. As a testament to its commitment to excellence and workplace culture, Titan Security has been recognized nationally as a Top Workplace by USA Today in both 2024 and 2025. This acknowledgment reflects the company’s focus... Show More
Job Requirements
- At least 18 years of age
- High school diploma or GED
- 3 years prior experience as a security officer or related field
- Valid security license if required
- Ability to communicate effectively in English
- Ability to pass drug screen and background check
- Physical ability to stand for extended periods
- Ability to lift, push, or pull at least 50 lbs
- Ability to perform foot patrols indoors and outdoors
- Ability to work in inclement weather conditions
- Availability for second shift Monday-Friday
- Ability to hold shifts longer than 4 hours
- Must maintain operational telephone
Job Qualifications
- High school diploma or General Education Degree (GED)
- At least 3 years prior satisfactory employment as a security officer or related experience
- Valid security license if required by state
- Valid driver’s license as applicable
- Ability to read, write, speak, and understand English
- Bi-lingual capability considered a plus
- Ability to pass pre-employment drug screen and criminal background check
- Must maintain a working telephone number for contact
- Must have at least 2 years of continuous supervisory experience
Job Duties
- Help supervise operations of an assigned client site on assigned shift
- Report directly to site supervisor/director and/or Titan management
- Manage a team of security officers, including scheduling, payroll, training, coaching, and development
- Ensure high-quality security services to protect people and property
- Handle escalated security issues and emergency situations
- Develop staff technical and professional skills through performance management
- Provide a respectful work environment
- Assist in coordination and conduct client-specific and site-specific training
- Reconcile logs and review incident reports
- Develop and maintain operational procedures and post orders
- Train and qualify to work assigned post with knowledge of post instructions
- Maintain access control procedures set by building management
- Utilize access control, visitor management and CCTV systems
- Identify tenants and visitors
- Ensure proper sign-in of visitors and vendors
- Observe departing personnel to guard against theft
- Monitor security cameras
- Respond to incidents including property emergencies
- Conduct general patrols of the property
- Stand, sit, and walk for extended periods
- Assist tenants and visitors with directions and business information
- Record data on property damage, occurrences, and equipment issues
- Maintain accurate logs on people and property
- Provide excellent customer service
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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