Lead Security Officer (Concierge) - Luxury Residential - River North

Titan Security is a respected leader in the security industry, known for its dedication to client service and career development. Established to provide personalized security solutions, Titan Security serves some of the most well-known companies and properties across the United States. The company prides itself on creating customized security strategies that address the unique needs of each client, ensuring both safety and peace of mind. As a testament to its commitment to excellence and workplace culture, Titan Security has been recognized nationally as a Top Workplace by USA Today in both 2024 and 2025. This acknowledgment reflects the company’s focus on fostering a culture of unity, transparency, innovation, commitment, and accountability. These core values are embedded in every facet of the company’s operations and guide its approach to delivering unparalleled security services and support.

Joining Titan Security means becoming a part of a company that values meaningful careers and provides ample opportunities for learning, growth, and professional success. The organization emphasizes an inclusive and supportive environment where employees are encouraged to develop their skills and advance their careers while making a tangible impact in the communities they serve.

The role available is for a union Lead Security Concierge at a luxury residential building located in Chicago’s River North area. This position is a second shift role from Monday to Friday, requiring the ability to work extended shifts of at least four hours. The Lead Security Concierge plays a critical supervisory role on site, helping to oversee the operational aspects of security on their assigned shift. Reporting directly to the Site Supervisor, Director, or Titan management, this position entails managing a team of security officers with responsibilities that include scheduling, payroll, training, coaching, and professional development. The Lead is responsible for ensuring that the client site receives the highest quality security services to protect both people and property.

Key aspects of the role include handling escalated security issues and emergency situations in a calm and efficient manner, developing technical and professional skills of team members through performance management, and fostering a positive work environment based on respect and support. The Lead Concierge is also involved in coordinating and conducting site-specific and client-specific training, ensuring that all operational procedures and post orders are maintained and accessible for emergencies.

This position requires practical knowledge of post instructions, maintaining access control procedures, effectively utilizing security technology systems including CCTV and visitor management systems, and closely monitoring the premises to safeguard tenants, visitors, and property. The role demands physical stamina for tasks such as standing, walking, and patrolling the property under various weather conditions. Additionally, this position requires excellent customer service skills to assist tenants and visitors with directions and information, maintaining accurate logs and reports, and responding appropriately to incidents and emergencies.

Offering a competitive pay rate of $22.00 per hour, Titan Security provides comprehensive benefits including paid time off, paid holidays, medical and dental insurance, opportunities for career advancement, and skills-enhancing training. This role is suited for experienced security professionals seeking to advance into supervisory positions within a company that genuinely cares about employee growth and community safety. If you meet the required qualifications and are looking for a challenging and rewarding security supervisory role in a prestigious environment, Titan Security invites you to apply and join their team.