Lead Sales Associate

Tommy Hilfiger is a renowned global lifestyle brand that has been inspiring and confidently welcoming consumers since its establishment in 1985. Originating in New York City, the brand embodies the vibrant spirit of Americana while defining accessible luxury with its modern, stylish uniform. The Tommy Hilfiger brand portfolio includes both Tommy Hilfiger and Tommy Jeans, which extend the brand lifestyle across different generations, geographies, activities, and occasions. The brand maintains a dynamic presence in the global market through innovative marketing strategies, culture-driven campaigns, and collaborations with leading figures in fashion, art, music, entertainment, and sports. With a reputation for quality, style, and energy, Tommy Hilfiger continues to captivate an international audience and build a loyal customer base worldwide.

The Lead Sales Associate role is a critical part of the Tommy Hilfiger retail team, responsible for providing exceptional customer service and driving sales through the execution of Tommy Hilfiger's customer service standards. Reporting to Store Management, the Lead Associate supports store operations and serves as an ambassador of the brand's image through personal appearance, professional conduct, and customer interactions. This part-time position based in Bethlehem, Pennsylvania, involves a variety of operational duties including cash handling, loss prevention, merchandising, and maintaining a visually distinctive store environment.

The Lead Sales Associate ensures that the sales floor is well-stocked, visually appealing, and impeccably maintained to enhance the shopping experience. They are tasked with minimizing inventory shortages by adhering to loss prevention procedures and assisting in the execution of operational policies and procedures. Their role involves effective communication, both written and verbal, active participation in team meetings, and time management to prioritize tasks efficiently.

Customer service performance is paramount in this role, with an emphasis on generating maximum sales potential, building a repeat customer base through excellent service and data capturing, and maintaining thorough knowledge of products, promotions, and events. The Lead Sales Associate fosters a positive store atmosphere by treating all customers and team members fairly and consistently, maintaining zone coverage to prioritize customer interactions over tasks. Additionally, the role demands flexibility to work rotating hours, including nights, weekends, and holidays.

Operational responsibilities extend to opening and closing tasks, managing register transactions including refunds and exchanges, auditing cash registers, and performing safe cash fund verification. Physical requirements include the ability to lift a minimum of 40 pounds and stand for extended periods. The Lead Sales Associate also supports merchandising and visual standards by ensuring product replenishment, executing markdowns, re-merchandising, and maintaining the organization and cleanliness of store fixtures and hardware.

PVH Corp., the parent company of Tommy Hilfiger, emphasizes the wellbeing of its associates by offering competitive benefit packages including medical, dental, vision, life, and disability insurance, a 401(k) plan with above-market contributions, flexible workplace options, wellbeing support programs, care services assistance, education assistance with tuition reimbursement, and exclusive associate discounts. PVH is committed to fostering an inclusive and diverse workplace culture where every individual is valued and respected, ensuring that employment considerations are based solely on job-related qualifications and experience.