Lead Receptionist

Grand Rapids, MI, USA|Onsite

Job Overview

Compensation

Hourly

Range $16.50 - $18.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Career growth and development

Wellness program and reimbursement

Medical insurance

Vision Insurance

Dental Insurance

retirement savings plan

Daily Pay

Paid Time Off

Team Member Referral Bonus

Mileage reimbursement

Job Description

Brio Living Services is a dedicated provider of senior living and healthcare services committed to enhancing the quality of life for older adults. Located in Grand Rapids, Michigan, Brio Living Services operates with a mission to offer compassionate care, foster independence, and create vibrant communities for seniors. With a strong emphasis on respectful, person-centered service, the organization delivers a broad range of support including residential living, health and wellness programs, and social engagement opportunities. As a recognized entity in the eldercare industry, Brio Living Services prides itself on upholding integrity, inclusiveness, and professionalism in all its operations.

The Lead Receptionist position at Brio Living Services within the Porter Hills Village administrative department is crucial in maintaining a smooth, welcoming, and professional environment. This role involves overseeing front desk operations, guiding the reception team, and ensuring exceptional customer service to residents, visitors, and staff. Scheduled for 32 hours per week over three weekdays and one weekend day from 9:00 am to 5:30 pm, this part-time role is ideal for candidates seeking meaningful work supporting a senior population. The Lead Receptionist acts as both a team leader and frontline representative, managing tasks such as visitor check-ins, answering phone calls, and performing clerical duties. In addition, they are responsible for training and supporting team members, managing daily census and records, and assisting with administrative functions that contribute to the efficient operation of the community.

This position demands a blend of leadership, attention to detail, and interpersonal skills to effectively communicate across diverse age groups with professionalism and sensitivity, particularly focusing on the needs of geriatrics. Brio Living Services fosters career growth through tuition assistance and scholarships, alongside offering comprehensive benefits including health insurance, retirement plans, paid time off, and referral bonuses, making this a highly attractive opportunity for candidates committed to excelling in administrative roles within a healthcare environment. If selected, the Lead Receptionist will contribute significantly to the creation of a positive and safe atmosphere that aligns with the organization’s high standards and values, ensuring that all visitors and residents receive the best service possible while supporting the internal administrative team.

Job Requirements

High school diploma or GED required
minimum of two years of experience in a clerical or administrative role
strong typing skills with a minimum of 40 words per minute
proficiency in Microsoft Office Suite including Word Excel and Outlook
experience with standard office equipment such as multi-line phone systems and printers
ability to communicate effectively and professionally with diverse age groups including seniors
sensitivity and professionalism in a senior care environment

Job Qualifications

High school diploma or GED required
some college coursework preferred
minimum of two years of experience in a clerical or administrative role
strong typing skills with minimum 40 words per minute
proficiency in Microsoft Office Suite including Word Excel and Outlook
familiarity with standard office equipment such as multi-line phone systems and printers
demonstrated ability to communicate effectively with individuals of all ages
sensitivity and professionalism when working with a senior population

Job Duties

Guide the reception team including delegating daily tasks
provide training and ongoing support to new and existing team members
offer constructive feedback to support team performance and consistency
greet visitors and direct them to the appropriate person or department
manage visitor check-in and check-out processes and ensure compliance with security procedures
answer screen and route phone calls while handling inquiries professionally
report any suspicious activity or concerns to administration promptly
maintain accurate and current resident and contact information
monitor daily census and update records as needed
assist staff and leadership with administrative tasks and front desk operations
manage front desk transactions including basic cash handling and reconciliation
address and resolve issues or concerns from visitors residents and team members
provide clear information about community services policies and procedures
perform other duties as assigned