Lead Receptionist

Brookdale is a renowned leader in senior living and care, recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity. This distinction reflects Brookdale's commitment to fostering an inclusive and supportive environment for both residents and associates. As a nationwide company with 589 communities as of November 30, 2025, Brookdale offers a broad platform for professional growth and development in the healthcare sector, particularly within senior living services. Known for its gracious hospitality and neighborliness, Brookdale creates a home-like atmosphere that prioritizes comfort, safety, and engagement for residents and their families. Alongside superior clinical care, residents benefit from entertaining events and personalized gatherings designed to cultivate meaningful connections and a vibrant community spirit. Brookdale encourages career advancement with extensive corporate support and a robust training program, making it an exceptional place to build a rewarding career in healthcare and resident services.

The role of Reception Lead at Brookdale is vital, encompassing leadership responsibilities at the front desk to ensure efficient, warm, and courteous service to residents, visitors, and staff. This position acts as the first point of contact, responsible for greeting all visitors, answering questions, guiding phone calls to appropriate parties, and maintaining accurate visitor logs and guest sheets. The Reception Lead is instrumental in managing all incoming and outgoing mail for the community and residents, and may also perform basic clerical tasks to support overall office operations. Responding promptly to resident emergencies by contacting designated internal or external resources is a key function, adhering to established community protocols to ensure residents' safety and well-being.

This role offers flexible employment opportunities with both part-time and full-time positions available, each accompanied by a comprehensive benefits package. Brookdale supports employee wellness with offerings that include medical, dental, and vision insurance, life insurance, retirement plans such as 401(k), and various voluntary benefits like pet insurance and ID theft protection. Full-time associates enjoy additional perks like paid time off, paid holidays, disability insurance, adoption benefits, flexible spending accounts, and tuition reimbursement. Team-based bonus opportunities complement a competitive base pay, which is determined by skills and experience. Temporary associates, while not eligible for full benefits, can participate in the 401(k) program.

Brookdale values diversity and encourages veterans, active military personnel, and military spouses to apply. The company also offers financial assistance for eligible associates pursuing U.S. citizenship through naturalization. With a focus on associates' professional development and overall health and wellness, Brookdale provides an enriching work environment where employees can thrive personally and professionally, making it a truly great place to be.