Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k)
income protection
Paid Time Off
Work-life balance
Job Description
Independence Village of Des Moines is a well-established senior living community dedicated to providing a safe, engaging, and supportive environment for its residents. Known for its commitment to excellence and resident-centered services, this community offers a range of amenities and programs designed to enhance the quality of life for seniors. The organization prides itself on fostering a warm and welcoming atmosphere, where residents, their families, and staff work together to create a vibrant community. As part of a larger network of senior living communities, Independence Village emphasizes compassionate care, innovative practices, and professional development opportunities for its team members.
The Lead Receptionist role at Independence Village of Des Moines is a vital position that serves as the initial point of contact for residents, guests, and staff. This position requires an individual with excellent interpersonal skills, organizational abilities, and a professional demeanor to manage daily front desk operations efficiently. The Lead Receptionist is responsible for handling phone inquiries, greeting visitors warmly, and assisting with various administrative tasks, ensuring a seamless and pleasant experience for all who interact with the community. This role also involves supporting the hiring process, scheduling, and training new employees, highlighting the leadership aspect of the job. The work environment is professional and dynamic, with a focus on teamwork, attention to detail, and a genuine commitment to enhancing the lives of senior residents. Employment is full-time, with comprehensive benefits that include health, dental, vision insurance, and retirement plans, reflecting the company’s investment in employee well-being and career growth. This position offers a rewarding career path in senior living services where dedication and hard work are recognized and advancement opportunities are encouraged.
The Lead Receptionist role at Independence Village of Des Moines is a vital position that serves as the initial point of contact for residents, guests, and staff. This position requires an individual with excellent interpersonal skills, organizational abilities, and a professional demeanor to manage daily front desk operations efficiently. The Lead Receptionist is responsible for handling phone inquiries, greeting visitors warmly, and assisting with various administrative tasks, ensuring a seamless and pleasant experience for all who interact with the community. This role also involves supporting the hiring process, scheduling, and training new employees, highlighting the leadership aspect of the job. The work environment is professional and dynamic, with a focus on teamwork, attention to detail, and a genuine commitment to enhancing the lives of senior residents. Employment is full-time, with comprehensive benefits that include health, dental, vision insurance, and retirement plans, reflecting the company’s investment in employee well-being and career growth. This position offers a rewarding career path in senior living services where dedication and hard work are recognized and advancement opportunities are encouraged.
Job Requirements
- High school diploma or equivalent
- One to three years related experience and/or training
- Excellent Microsoft Office skills
- Ability to communicate effectively
- Ability to stand for long periods
- Ability to lift and/or move up to 25 pounds
- Professional appearance
- Ability to work independently
- Willingness to follow company policies and procedures
Job Qualifications
- High school diploma or equivalent
- One to three years of related experience
- Excellent Microsoft Office skills
- Strong communication and interpersonal skills
- Ability to work independently and follow company procedures
- Knowledge of emergency procedures and call systems
- Experience in customer service or senior living environments preferred
Job Duties
- Answer all telephone calls and properly transfer calls to the appropriate department
- Daily resident check in
- Answer routine telephone inquiries
- Greet all residents and guests in a courteous and professional manner
- Provide a 1440 experience to senior residents
- Distribute applications to prospective employees
- Assist in the hiring of new staff
- Assist in scheduling and training employees
- Refer all prospective residents and families to the Leasing Team
- Sort and deliver mail, internal messages, and packages to residents and staff
- Maintain knowledge of resident apartments, in-house facilities, and local information
- Reserve the private dining area for residents and guests
- Collect work orders and information for the maintenance director
- Know emergency call system and emergency procedures (fire, medical, police)
- Perform all accountabilities in a timely and efficient manner following company policies and procedure
- Work independently in a professional atmosphere
- Keep immediate supervisor promptly and fully informed of all significant situations
- Assist with accounting duties as assigned by Property Administrator
- Dress professionally and wear name tag
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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