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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k)
income protection
Paid Time Off
Work-life balance
Job Description
Independence Village of Des Moines is a well-established senior living community dedicated to providing a safe, engaging, and supportive environment for its residents. Known for its commitment to excellence and resident-centered services, this community offers a range of amenities and programs designed to enhance the quality of life for seniors. The organization prides itself on fostering a warm and welcoming atmosphere, where residents, their families, and staff work together to create a vibrant community. As part of a larger network of senior living communities, Independence Village emphasizes compassionate care, innovative practices, and professional development opportunities for its team members.
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Job Requirements
- High school diploma or equivalent
- One to three years related experience and/or training
- Excellent Microsoft Office skills
- Ability to communicate effectively
- Ability to stand for long periods
- Ability to lift and/or move up to 25 pounds
- Professional appearance
- Ability to work independently
- Willingness to follow company policies and procedures
Job Qualifications
- High school diploma or equivalent
- One to three years of related experience
- Excellent Microsoft Office skills
- Strong communication and interpersonal skills
- Ability to work independently and follow company procedures
- Knowledge of emergency procedures and call systems
- Experience in customer service or senior living environments preferred
Job Duties
- Answer all telephone calls and properly transfer calls to the appropriate department
- Daily resident check in
- Answer routine telephone inquiries
- Greet all residents and guests in a courteous and professional manner
- Provide a 1440 experience to senior residents
- Distribute applications to prospective employees
- Assist in the hiring of new staff
- Assist in scheduling and training employees
- Refer all prospective residents and families to the Leasing Team
- Sort and deliver mail, internal messages, and packages to residents and staff
- Maintain knowledge of resident apartments, in-house facilities, and local information
- Reserve the private dining area for residents and guests
- Collect work orders and information for the maintenance director
- Know emergency call system and emergency procedures (fire, medical, police)
- Perform all accountabilities in a timely and efficient manner following company policies and procedure
- Work independently in a professional atmosphere
- Keep immediate supervisor promptly and fully informed of all significant situations
- Assist with accounting duties as assigned by Property Administrator
- Dress professionally and wear name tag
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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