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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.82 - $21.03
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
performance bonuses
work-life balance initiatives
Job Description
Pueblo of Sandia is a tribal government entity dedicated to serving the needs of its community with a commitment to integrity, fairness, collaboration, communication, and recognition for performance excellence. Known for fostering a supportive and professional work environment, the Pueblo of Sandia emphasizes the importance of attracting and retaining qualified personnel while providing opportunities for career advancement. Their ongoing success hinges on maintaining high standards of service and employee development, which is reflected in every role across the organization.
The Pueblo of Sandia is currently seeking a dedicated Lead PBX Operator to efficiently operate and oversee the company phone swit... Show More
The Pueblo of Sandia is currently seeking a dedicated Lead PBX Operator to efficiently operate and oversee the company phone swit... Show More
Job Requirements
- High school diploma or GED equivalent
- Two years of switchboard experience
- One year supervisory experience
- Must be able to successfully pass a stringent background investigation
- Will require a pre-employment and random drug screening
- Ability to speak fluent English
Job Qualifications
- Two years of switchboard experience
- One year of supervisory experience
- High school diploma or GED equivalent
- Excellent customer service skills
- Excellent verbal and written communication skills
- Ability to supervise a PBX staff
- Creative problem-solving skills
- Ability to coach employees on problem resolution and conflict de-escalation
- Ability to create a courteous, friendly and professional work environment
- Ability to speak fluent English
- Ability to work with minimal supervision
- Good interpersonal communication skills
- Good PC skills
- Ability to interact and communicate with people over the telephone often in stressful situations
- Ability to verify data input and correct errors
- Knowledge of telephone system and dialing procedures including long distance, international and internal
- Knowledge of policies and procedures for imparting directory information over the telephone
- Knowledge of customer service standards and procedures
Job Duties
- Assure that all calls are handled in a friendly, courteous and timely manner
- Monitor, coach, train and instruct personnel in the proper performance of their duties
- Interview, hire, schedule, conduct performance and salary reviews, coach and counsel, conduct meetings and provide open lines of communication, and recommend discipline and termination as appropriate for all PBX employees
- Supervise the daily operations of the PBX department to comply with SOPs and motivate employees to ensure an optimal level of quality service and hospitality are provided
- Prepare weekly and daily schedule for PBX Operators
- Follow upon previous shift/days logs
- Review daily staffing requirements and adjust schedules as assigned
- Handle guests’ complaints taking corrective action as necessary including incident reports and other guest concerns
- Coordinate with the MIS department and phone service provider concerning equipment and/or service issues
- Perform the tasks of a PBX Operator as needed to facilitate service
- Maintain and order supplies as required
- Handle projects assigned in a timely manner
- Report to work punctually and regularly in accordance with the Attendance Policy
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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