Lead Office Services Associate

Lexington, KY, USA|

Job Overview

Compensation

Hourly

Range $20.50 - $44.50

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

Paid Time Off

Job Description

Opensity is a technology-driven company committed to providing modernized technology platforms, elevated technology support, and valuable insights. The company empowers its clients to excel in what they do best by delivering innovative workplace services and solutions that improve operational efficiency and enhance experiences. With a strong focus on client satisfaction and advanced technological support, Opensity aims to create seamless environments where businesses can thrive. The company prioritizes equal opportunity employment and fosters an inclusive workplace culture that values diversity and merit-based advancement. Opensity offers a comprehensive benefits package to its employees, emphasizing their well-being and professional growth.

The Lead Service Specialist role at Opensity is designed to provide elevated concierge-style hospitality and service support across assigned floors and client spaces within the company’s workplace environments. This position ensures a seamless and highly professional experience for guests, meetings, and events hosted on-site. Operating with considerable independence, the Lead Service Specialist coordinates daily hospitality tasks including meeting room scheduling, setup, breakdown, and responding to service requests in a timely manner. They also serve as an essential liaison between clients, internal teams, facility support, and technical departments such as IT.

Reporting to the Client Relationship Manager or Director, the Lead Service Specialist not only manages operational workflows but may also provide training and guidance to new team members. The position requires strong organizational skills, hospitality expertise, and the ability to effectively multitask in a fast-paced, client-focused environment. The role includes physical responsibilities such as lifting and carrying equipment, ensuring rooms are clean and well-stocked, and overseeing technology setup and troubleshooting during events. This position is non-exempt and offers a competitive hourly wage of up to 23.00 USD, including eligibility for annual bonuses based on performance.

Opensity emphasizes maintaining a professional, solution-oriented approach in its services and expects the Lead Service Specialist to uphold the highest standards of guest service. Candidates with a background in hospitality, workplace services, or facilities coordination will find this role rewarding and impactful. The company supports career growth opportunities and fosters a culture of teamwork and exceptional service delivery, making it an ideal workplace for professionals committed to excellence in client and guest experiences.

Job Requirements

High school diploma or equivalent
2-3 years of relevant experience in hospitality, workplace services, facilities coordination, or event support
ability to work independently and prioritize tasks
excellent communication skills
proficiency with workplace service platforms and Microsoft Office
physical ability to lift or move 40 lbs
ability to operate standard wheeled carts with up to 75 lbs
capacity to stand, walk, bend, kneel, or sit for extended durations
strong attention to detail
proactive and solution-oriented mindset

Job Qualifications

High school diploma or equivalent
2-3 years of experience in hospitality, workplace services, facilities coordination, or event support preferably in a corporate or client-facing environment
strong hospitality and customer service mindset with a focus on concierge-level experience delivery
working knowledge of meeting room technology, AV setups, and basic IT troubleshooting escalation processes
proficiency in workplace service platforms, scheduling tools, and Microsoft Office applications
strong communication skills with the ability to interact professionally with clients, executives, and internal teams
strong organizational and time-management skills
professional demeanor with a proactive, solution-oriented approach to guest service
ability to lift or move 40 lbs or greater
ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs
ability to walk, bend, kneel, stand or sit for extended periods of time

Job Duties

Deliver elevated, concierge-style service experiences for clients, guests, and internal stakeholders
independently coordinate daily hospitality operations, including meeting room scheduling, setup, and breakdown
conduct regular floor walkthroughs to ensure conference rooms and visitor offices are clean, organized, and fully stocked
lead execution of event and meeting room setups based on client specifications and service standards
monitor and respond to service and resource request systems, ensuring timely fulfillment of all requests
utilize event planning and workplace service software tools to manage scheduling, tracking, and coordination activities
provide on-the-ground technical coordination by partnering with IT for equipment setup, troubleshooting, and incident escalation
escort clients to meeting spaces and ensure all required materials, amenities, and support are in place
serve as a liaison between guests and internal staff to facilitate communication and service delivery