Job Overview
Compensation
Hourly
Range $17.75 - $25.75
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
annual bonus eligibility
Comprehensive benefits package
Job Description
Opensity is a forward-thinking technology services company dedicated to providing modernized technology platforms, elevated technology support, and valuable insights that empower clients to excel in their respective industries. Known for its commitment to innovation and customer success, Opensity constantly strives to deliver excellence through its expertly crafted technology solutions and comprehensive support services. The company fosters a dynamic and inclusive workplace culture that values diversity, equal opportunity, and professional growth. Opensity is recognized for creating environments where employees can contribute meaningfully to advancing technology access and performance, making it a respected leader in the technology services sector.
The Lead Service Specialist role at Opensity represents a vital position focusing on the delivery of elevated concierge-style hospitality and service support across assigned floors and client spaces. This role is perfect for professionals who thrive in fast-paced, client-centric environments where precision, multitasking, and outstanding service are essential. Reporting directly to the CRM or CRD, the Lead Service Specialist operates with a high degree of autonomy and plays an essential role in coordinating daily hospitality operations, including scheduling, setup, and breakdown of meeting rooms and event spaces. The position also involves acting as a liaison between clients, internal teams, and facilities support, ensuring a seamless and flawless guest experience.
In this non-exempt capacity, the Lead Service Specialist is expected to independently manage a broad range of hospitality tasks such as conducting floor walkthroughs to ensure meeting rooms and visitor offices are always clean, organized, and fully stocked. The role demands a thorough understanding of client specifications and service standards to lead the execution of event setups, manage service requests, and use technology platforms for scheduling and coordination. Furthermore, the candidate will provide technical coordination support by collaborating with IT for equipment setups and troubleshooting. The role also entails escorting clients to meeting spaces, facilitating communication among guests and staff, and ensuring all necessary amenities are in place.
The compensation for this role offers up to 23.00 USD per hour, with additional eligibility for an annual bonus. Opensity also provides a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) retirement plan, and paid time off. The company is an equal opportunity employer and is deeply committed to fostering a workplace where all employees are treated equitably and inclusively, regardless of race, gender, disability, age, or other protected characteristics.
Opensity’s Lead Service Specialist position is ideal for candidates with a strong hospitality background and a passion for delivering concierge-level service. Successful individuals will be adept at managing multiple priorities while maintaining a professional demeanor and high attention to detail. This role is not only about hospitality but also requires technical savvy with meeting room technologies and workplace service platforms. The Lead Service Specialist plays a key role in enhancing client satisfaction by ensuring every interaction and operational detail upholds the highest standards. Joining Opensity means becoming part of a progressive company that values its employees and clients alike, making it an excellent opportunity for those seeking to grow within the technology service industry while applying their service expertise.
The Lead Service Specialist role at Opensity represents a vital position focusing on the delivery of elevated concierge-style hospitality and service support across assigned floors and client spaces. This role is perfect for professionals who thrive in fast-paced, client-centric environments where precision, multitasking, and outstanding service are essential. Reporting directly to the CRM or CRD, the Lead Service Specialist operates with a high degree of autonomy and plays an essential role in coordinating daily hospitality operations, including scheduling, setup, and breakdown of meeting rooms and event spaces. The position also involves acting as a liaison between clients, internal teams, and facilities support, ensuring a seamless and flawless guest experience.
In this non-exempt capacity, the Lead Service Specialist is expected to independently manage a broad range of hospitality tasks such as conducting floor walkthroughs to ensure meeting rooms and visitor offices are always clean, organized, and fully stocked. The role demands a thorough understanding of client specifications and service standards to lead the execution of event setups, manage service requests, and use technology platforms for scheduling and coordination. Furthermore, the candidate will provide technical coordination support by collaborating with IT for equipment setups and troubleshooting. The role also entails escorting clients to meeting spaces, facilitating communication among guests and staff, and ensuring all necessary amenities are in place.
The compensation for this role offers up to 23.00 USD per hour, with additional eligibility for an annual bonus. Opensity also provides a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) retirement plan, and paid time off. The company is an equal opportunity employer and is deeply committed to fostering a workplace where all employees are treated equitably and inclusively, regardless of race, gender, disability, age, or other protected characteristics.
Opensity’s Lead Service Specialist position is ideal for candidates with a strong hospitality background and a passion for delivering concierge-level service. Successful individuals will be adept at managing multiple priorities while maintaining a professional demeanor and high attention to detail. This role is not only about hospitality but also requires technical savvy with meeting room technologies and workplace service platforms. The Lead Service Specialist plays a key role in enhancing client satisfaction by ensuring every interaction and operational detail upholds the highest standards. Joining Opensity means becoming part of a progressive company that values its employees and clients alike, making it an excellent opportunity for those seeking to grow within the technology service industry while applying their service expertise.
Job Requirements
- High school diploma or equivalent
- 2-3 years of hospitality, workplace services, facilities coordination, or event support experience
- Ability to work independently
- Strong communication skills
- Proficiency with Microsoft Office and workplace service platforms
- Knowledge of meeting room technology and basic IT troubleshooting
- Ability to manage multiple requests and prioritize tasks
- Ability to lift 40 lbs or more
- Ability to walk, bend, kneel, stand, or sit for long periods
- Professional demeanor
- Ability to collaborate and act as liaison between departments
Job Qualifications
- High school diploma or equivalent
- 2-3 years of experience in hospitality, workplace services, facilities coordination, or event support preferably in a corporate or client-facing environment
- Strong hospitality and customer service mindset with a focus on concierge-level experience delivery
- Ability to work independently and manage multiple requests in a fast-paced environment
- Working knowledge of meeting room technology, AV setups, and basic IT troubleshooting escalation processes
- Proficiency in workplace service platforms, scheduling tools, and Microsoft Office applications
- Strong communication skills with the ability to interact professionally with clients, executives, and internal teams
- High attention to detail in room setup, inventory management, and service execution
- Strong organizational and time-management skills with ability to adapt to shifting priorities
- Ability to act as a liaison and problem-solver across multiple departments
- Comfortable tracking operational metrics and communicating performance data to leadership
- Professional demeanor with a proactive, solution-oriented approach to guest service
- Ability to lift or move 40 lbs or greater
- Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs
- Ability to walk, bend, kneel, stand, or sit for extended periods
Job Duties
- Deliver elevated, concierge-style service experiences for clients, guests, and internal stakeholders
- Independently coordinate daily hospitality operations including meeting room scheduling, setup, and breakdown
- Conduct regular floor walkthroughs to ensure conference rooms and visitor offices are clean, organized, and fully stocked
- Lead execution of event and meeting room setups based on client specifications and service standards
- Monitor and respond to service and resource request systems ensuring timely fulfillment of all requests
- Utilize event planning and workplace service software tools to manage scheduling, tracking, and coordination activities
- Provide on-the-ground technical coordination by partnering with IT for equipment setup, troubleshooting, and incident escalation
- Escort clients to meeting spaces and ensure all required materials, amenities, and support are in place
- Serve as a liaison between guests and internal staff to facilitate communication and service delivery
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
