Lead Marketing Concierge IPC

Hilton Grand Vacations is a renowned hospitality company specializing in vacation ownership and resort experiences. With a strong commitment to guest satisfaction and employee development, Hilton Grand Vacations has established itself as a leader in the vacation ownership industry. The company prides itself on providing an inclusive and supportive work environment that encourages career growth and values diversity. Team members enjoy a competitive compensation package, comprehensive benefits, and opportunities for professional development, making it a sought-after employer in the hospitality sector.

The position of Marketing Representative Lead at Hilton Grand Vacations is a pivotal role designed for professionals eager to elevate their careers in sales and marketing within the hospitality industry. This full-time role offers a starting wage of $19.00 per hour, complemented by commission and bonuses as outlined in the company’s compensation plan. In addition to a stable income, new team members receive a $2,500 per month incentive guarantee for up to six months, ensuring a solid foundation to build confidence and hone their skills.

As a Marketing Representative Lead, you will be instrumental in expanding Hilton Grand Vacations’ market presence by generating qualified leads, booking sales presentations, and mentoring a dynamic team of Marketing Representatives. Your leadership will directly impact guest experiences and sales outcomes, positioning you as a key partner to company leadership. The role demands a balance of sales acumen, customer service excellence, and team leadership, emphasizing the company’s core values and commitment to delivering exceptional guest interactions.

Your responsibilities will include promoting vacation ownership presentations and mini-vacation package sales to on-site guests and visitors, as well as generating leads and booking qualified sales presentations at off-property locations. You will act as a customer concierge, assisting guests with island activities and ensuring a professional and welcoming company image. Additionally, you will oversee the implementation and tracking of marketing programs, mentor and train marketing representatives, and serve as the primary resource for day-to-day questions and concerns within your team.

This role requires a flexible schedule that includes weekends and holidays to align with guest travel patterns and business needs, with shifts varying between 6:30 AM and 9:30 PM. The ideal candidate will have at least two years of customer service experience, intermediate computer proficiency with knowledge of systems such as ATCO, VOICE, Salesforce, or GoConcierge, and a thorough understanding of the island’s attractions and amenities. Strong communication skills, self-motivation, and a proven ability to persuade and overcome objections are essential for success.

Hilton Grand Vacations values diversity and equal opportunity, ensuring all team members are treated with respect and provided reasonable accommodations to perform their duties effectively. This role is not only an opportunity to advance your career but also to be part of a company that prioritizes work-life balance, family-friendly benefits, and exclusive travel perks for its employees. Joining Hilton Grand Vacations as a Marketing Representative Lead means stepping into a role where you can make a meaningful impact, grow professionally, and enjoy a comprehensive benefits package that supports your overall well-being and career ambitions.