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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $19.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Life insurance
Paid Time Off
paid sick days
Job Description
HGV (Hilton Grand Vacations) is a globally recognized leader in the vacation ownership industry, offering exceptional resorts and vacation experiences across the world. Known for its commitment to quality, customer satisfaction, and employee well-being, HGV focuses on delivering memorable experiences for owners, members, and guests. The company takes pride in fostering a supportive and inclusive work environment that values teamwork, innovation, and continuous learning. With decades of industry expertise, HGV has earned numerous accolades for its workplace culture, including being named among Newsweek’s "America’s Greatest Workplaces for Parents & Families" and achieving four out of five stars for work-life balance... Show More
Job Requirements
- High school diploma or GED
- minimum 2 years of proven customer service experience
- able to work flexible schedules including mornings, evenings, weekends, and holidays
- excellent interpersonal and guest relations skills
- minimum 6 months of proven sales and/or marketing timeshare experience
- thorough understanding of the Hawaii and Honolulu area
- strong professional verbal, interpersonal, and guest relations skills
Job Qualifications
- High school diploma or GED
- minimum 2 years of proven customer service experience
- excellent interpersonal and guest relations skills
- minimum 6 months of proven sales and/or marketing timeshare experience
- thorough understanding of the Hawaii and Honolulu area
- strong professional verbal, interpersonal, and guest relations skills
- preferred bilingual in Japanese or Korean
- 1+ year in a performance-based position with a commission compensation plan (sales/marketing)
- 1+ year of experience in the timeshare/vacation ownership industry
Job Duties
- Cultivates a cohesive, collaborative team environment
- monitors and tracks individual team member goals and performance to identify areas for opportunity
- provides detailed training on locations including how to draw in and pitch from each specific location or desk
- acts as a mentor and coach for new team members to enhance and support onboarding programs
- delivers marketing and sales process, systems training, hotel tours, and other areas as needed
- facilitates mentor scheduling with new hires for maximum learning
- works as a production-based marketing representative four days a week
- dedicates one day to team lead duties and additional days as needed before or after production shifts
- performs other tasks assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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