Lead Housekeeper, Market Street Properties

The University of North Carolina Wilmington (UNCW) is a prominent public university located near the beautiful coastal region of North Carolina. Known for its vibrant campus community, UNCW combines high-quality teaching, mentoring, research, and service to create a welcoming academic environment for nearly 18,000 students. The university boasts world-class faculty and recognition for scholarly excellence as well as affordability. UNCW offers a diverse range of degree programs including baccalaureate, graduate, and doctoral degrees, with strong emphases in fields like marine biology, nursing, psychology, educational leadership, and coastal engineering. The institution is classified as a Doctoral University with High Research Activity (R2 University) and has been a part of the University of North Carolina System since 1969.

UNCW provides its employees with a comprehensive benefits package designed to support work/life balance, including health, dental, and vision insurance, retirement plans with employer contributions, tuition waiver programs, paid holidays, vacation and sick leave, community service leave, and free access to recreational and wellness resources. The university prioritizes employee development through free training programs and assistance initiatives, making it an attractive employer for professionals looking for growth and security.

The role of Lead Housekeeper at UNCW specifically supports the Market Street Properties, including the prestigious Kenan House—the official residence of the University Chancellor—and the Wise Alumni House. This permanent, full-time position demands strong leadership capabilities to supervise and manage daily housekeeping operations within these properties. The Lead Housekeeper is responsible for scheduling workloads, ensuring cleanliness, and maintaining safe environments during everyday activities and special events. The role requires excellent customer service skills to interact professionally with guests, family members, and visitors while maintaining confidentiality and discretion.

This position also includes operational aspects such as equipment maintenance, inventory control, and adherence to safety regulations. The Lead Housekeeper works closely with the Facilities Store personnel to ensure housekeeping supplies are well-stocked and participates actively during special events, sometimes taking on on-call responsibilities. Known for its collaborative work culture, the role encourages teamwork and effective communication to resolve issues promptly and uphold high standards of service.

Candidates for this position should have some knowledge of cleaning procedures and be capable of performing physically demanding work. Preferred qualifications include a high school diploma or equivalent, three years of professional cleaning experience, familiarity with relevant computer systems, and strong leadership and customer service skills. A valid North Carolina Driver's License or the ability to obtain one within 30 days is also required. The salary range for this position is $37,594 to $42,721, commensurate with experience, education, and departmental budget. Work hours vary from Monday through Friday with a full-time commitment of 40 hours per week.

In summary, the Lead Housekeeper at UNCW is a vital role contributing to the university’s mission by ensuring that key properties are maintained at the highest standards of cleanliness and safety, supporting the university’s community, special events, and daily operations. This position offers a unique opportunity to work at a respected educational institution in a scenic coastal setting, complete with an attractive compensation package and extensive benefits making it a rewarding career choice for dedicated housekeeping professionals.