Lead Hostess

Gianni's at The Villa Casa Casuarina is a renowned upscale dining establishment located in Miami Beach, Florida. Set inside the historic and iconic former Versace Mansion, Gianni's offers guests an unparalleled luxury dining experience characterized by exquisite cuisine, impeccable service, and an extraordinary atmosphere that blends elegance and sophistication. The restaurant is celebrated for its commitment to culinary excellence and delivering an unforgettable experience to each visitor who walks through its doors. As one of Miami Beach's premier luxury dining venues, Gianni's attracts a clientele seeking a refined and memorable night out, making it a flagship destination within the city’s vibrant gastronomic scene. This full-time position offers competitive pay, highlighting the company's dedication to attracting top-tier hospitality professionals.

The role of Lead Hostess at Gianni's is vital to maintaining the restaurant's distinguished reputation for exceptional hospitality. Serving as the first and last point of contact for guests, the Lead Hostess is instrumental in shaping the initial impression and ensuring a seamless guest experience from arrival to departure. This position demands a polished, professional individual who exudes confidence and possesses strong leadership skills to effectively manage the front-of-house host team. The Lead Hostess leads with grace and precision, ensuring all guests feel warmly welcomed and that the flow of the dining room operates smoothly and efficiently. Responsibilities include managing reservations through OpenTable, overseeing guest seating, and coordinating with various departments, including management, servers, and kitchen staff, to optimize dining room operations and enhance guest satisfaction.

Additionally, the Lead Hostess is tasked with maintaining the high standards of the restaurant’s luxurious ambiance, keeping the entrance, reception, and host stand immaculate, and upholding the prestigious image that Gianni's is known for. A critical aspect of this role is handling VIP guests, hotel visitors, and special event clientele with exceptional professionalism and discretion, ensuring their experience is flawless and exceeds expectations. The Lead Hostess also plays an important role in resolving guest issues with tact and escalating concerns when necessary to maintain the highest level of guest satisfaction. Beyond daily operational duties, this role includes supporting team development by mentoring and training new host staff, fostering a collaborative and efficient front-of-house environment. This non-management but pivotal position requires flexibility in availability, including evenings, weekends, and holidays, to support the restaurant’s dynamic schedule and high-volume service periods. Working as the Lead Hostess at Gianni's not only offers an exciting opportunity to be part of a prestigious Miami Beach luxury dining destination but also provides avenues for personal and professional growth within the hospitality industry.