Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible scheduling
Job Description
The hiring company is a prestigious private club known for offering premier hospitality experiences to its members and patrons. This establishment is committed to maintaining the highest standards of service, providing exceptional food and beverage options, guest services, and seamless event management in their exclusive venues. The Club prides itself on fostering a welcoming yet sophisticated environment where every detail is meticulously managed to ensure customer satisfaction and operational excellence. Employees are expected to uphold the utmost level of integrity and confidentiality concerning all Club business. This organization values a culture of positivity, inclusivity, innovation, and impeccable service, emphasizing collaboration among team members and an unwavering commitment to quality.
The role being offered is for a Hospitality Operations Lead, who will function under the direction of the Hospitality Operations Manager. The Lead will oversee the operation of the Club’s premiere hospitality venues, ensuring that all aspects of the guest experience, including food and beverage services, guest services, and coordination of outside services, are delivered at the highest possible standard. This leadership position entails managing front-of-house operations, supervising tournament leadership staff, and guaranteeing that every element from venue appearance and cleanliness to guest interactions meets the Club’s exacting standards. The Lead will play a key role in recruitment, training, and scheduling of staff for tournaments and events, ensuring a capable and motivated team supports the Club’s goals.
Strategic involvement is a crucial part of this position, which includes assisting in the planning, analysis, and continuous improvement of the Club’s hospitality objectives and financial goals. The Lead will also manage inventory, ordering, and the set-up and breakdown of key hospitality areas, ensuring smooth and efficient operations at all times. They must demonstrate advanced IT skills for managing software applications, data entry, and operational software specific to the industry. Knowledge of all menus, service offerings, and patron policies is essential for successfully delivering an outstanding guest experience.
Physical demands of the role require acceptable hearing and vision, the capability to lift up to 50 pounds occasionally, operate golf carts, and be physically active throughout the workday. The position requires flexibility with work schedules, including availability on days, evenings, weekends, holidays, and overtime as needed.
Overall, this position is ideal for a driven hospitality professional with solid management experience in high-end clubs, hotels, restaurants, or resorts, looking to lead teams and uphold the finest standards of service in a prestigious setting.
The role being offered is for a Hospitality Operations Lead, who will function under the direction of the Hospitality Operations Manager. The Lead will oversee the operation of the Club’s premiere hospitality venues, ensuring that all aspects of the guest experience, including food and beverage services, guest services, and coordination of outside services, are delivered at the highest possible standard. This leadership position entails managing front-of-house operations, supervising tournament leadership staff, and guaranteeing that every element from venue appearance and cleanliness to guest interactions meets the Club’s exacting standards. The Lead will play a key role in recruitment, training, and scheduling of staff for tournaments and events, ensuring a capable and motivated team supports the Club’s goals.
Strategic involvement is a crucial part of this position, which includes assisting in the planning, analysis, and continuous improvement of the Club’s hospitality objectives and financial goals. The Lead will also manage inventory, ordering, and the set-up and breakdown of key hospitality areas, ensuring smooth and efficient operations at all times. They must demonstrate advanced IT skills for managing software applications, data entry, and operational software specific to the industry. Knowledge of all menus, service offerings, and patron policies is essential for successfully delivering an outstanding guest experience.
Physical demands of the role require acceptable hearing and vision, the capability to lift up to 50 pounds occasionally, operate golf carts, and be physically active throughout the workday. The position requires flexibility with work schedules, including availability on days, evenings, weekends, holidays, and overtime as needed.
Overall, this position is ideal for a driven hospitality professional with solid management experience in high-end clubs, hotels, restaurants, or resorts, looking to lead teams and uphold the finest standards of service in a prestigious setting.
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- 2-4 years’ hospitality management experience in a prestigious hotel, club, restaurant, or resort
- related professional certification preferred
- possess a valid driver’s license and/or successfully completes the Club’s internal motor vehicle training program
- availability for a varying work schedule including days, evenings, weekends, holidays, and overtime
- acceptable level of hearing and vision to perform job duties
- ability to occasionally lift up to 50 pounds and operate golf carts
- strong IT skills to manage software applications
Job Qualifications
- Consummate professional with an eye for detail
- appreciation for quality
- extremely strong work ethic
- effective written and verbal communication skills
- effective time management with ability to prioritize multiple tasks
- ability to select, motivate, and develop a service-driven team
- working knowledge of Microsoft Office programs
- 2-4 years' hospitality management experience in a prestigious hotel, club, restaurant, or resort
- bachelor's degree in hospitality management or related field preferred
- related professional certification preferred
- possess a valid driver’s license or successfully completes the Club’s internal motor vehicle training program
Job Duties
- Effectively manages front of house operations
- assists with the recruitment, interviewing, selection, training, scheduling, and supervision of tournament employees
- provides the highest quality service and products to members and patrons
- promotes a workplace culture that fosters a positive and inclusive environment, encourages collaboration and innovation, values employees' well-being and emphasizes a strong sense of service and excellence
- directly supervises all tournament leadership, ensuring knowledge of processes, products, and standards
- assures the appearance, standards, cleanliness, temperature, and proper set-up of all areas
- oversees the set-up, breakdown, ordering, and inventory management of Map & Flag and Berckmans Place
- assists with planning, research, and analysis of hospitality objectives, long-range planning, continuous improvement opportunities, and development
- assists with developing, forecasting, and implementing financial objectives
- responsible for compliance with responsible alcohol service and local health department policies
- interfaces with members and patrons to assure maximum satisfaction
- participates in on-going facility inspections ensuring cleanliness, safety, and other standards are met
- leverages advanced IT skills to manage software applications, data entry, data portals, and industry-specific software
- demonstrates in-depth knowledge of menus, service offerings, and patron policies
- accountable for daily scheduling and staff allocation
- develops efficiencies and improves processes and service standards
- assists with new hire orientation and develops new training processes
- trains others on responsibilities, procedures, and best practices
- ensures effective running of processes, programs, and projects
- performs all other duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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