Lead Guest Services Team Member

Salt Lake City, UT, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Range $12.60 - $17.85

Work Schedule

Standard Hours

Flexible

Benefits

Fuel discount

Nationwide medical plan

Dental Insurance

Vision Insurance

401(k)

flexible spending accounts

Adoption assistance

Tuition Reimbursement

flexible schedule

weekly pay

Job Description

Pilot Company is a leading network of travel centers dedicated to providing comprehensive services across North America. With over 750 retail and fueling locations spread across 44 states and six Canadian provinces, Pilot Company boasts a highly skilled team of more than 30,000 employees. The company excels in multiple sectors including fuel supply, logistics, retail operations, technology innovation, construction, and more. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, Pilot Company has maintained a strong culture grounded in people-first values and a commitment to community support. The company is a major supplier of fuel with one of the largest tanker fleets, servicing critical oil operations in the nation's busiest basins. This diverse portfolio allows Pilot Company to remain a pillar in supply chain management, technology, human resources, finance, and sales and marketing, enabling it to keep North America moving and its customers fully supported every step of the way.

The role of Shift Lead Cashier at Pilot Company offers an opportunity to contribute directly to the daily operations of a bustling travel center. This position involves processing merchandise and fuel transactions while overseeing a small team of cashiers to ensure efficient and accurate service. The Shift Lead Cashier will be responsible for managing all types of cash, credit, and debit transactions, as well as completing end-of-shift reports and following strict company guidelines on the sale of restricted merchandise such as alcohol and tobacco. Maintaining a clean and organized work environment is essential, along with utilizing suggested selling techniques to promote products effectively. The role also demands strong interpersonal skills to manage guest complaints and team member conflicts, ensuring all interactions are resolved according to company policies.

In addition to overseeing shifts, the Shift Lead Cashier will coordinate break schedules and team member placements to optimize workflow. Participation in other travel center functions such as deli maintenance, cleaning restrooms and showers, stocking, and coffee making is also expected, highlighting the diverse nature of this position. The ideal candidate will embody the company’s core values, demonstrating behaviors that support the company’s purpose of fueling people and keeping them moving. Adherence to all relevant laws, rules, and company protocols is required to operate within compliance standards. The position offers a starting pay range between $12.60 and $17.85 per hour and supports work-life balance through a flexible schedule and weekly pay. Candidates from all backgrounds, including military personnel, are encouraged to apply, reflecting the company’s commitment to equal employment opportunities and diversity.

Job Requirements

High school diploma or equivalent
ability to lead and supervise a small team
basic computer skills
strong attention to detail
excellent communication skills
availability to work flexible shifts including weekends and holidays
ability to stand for extended periods
physical ability to perform cleaning and stocking tasks
adherence to company policies and procedures

Job Qualifications

High school diploma or equivalent
previous cashier or retail experience preferred
leadership or supervisory experience a plus
strong communication and interpersonal skills
ability to handle cash transactions accurately
customer service orientation
ability to work flexible hours including weekends
basic math skills
ability to resolve conflicts and handle complaints effectively

Job Duties

Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
complete end-of-shift reports and close out procedures
follow company and local guidelines with regards to the sale of any restricted merchandise items such as alcohol, tobacco
maintain an organized and clean work area
use suggested selling methods to promote and sell products
ensure quality service is delivered to every guest
handle guest complaints and issues by following company processes and guidelines
resolve team member conflict
communicate issues to management
determine break schedules and team member placement during shift
assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee
model behaviors that support the company's common purpose
ensure guests and team members are supported at the highest level
ensure all activities are in compliance with rules, regulations, policies, and procedures
complete other duties as assigned