LEAD GUEST SERVICES AGENT NF2* (RFT) RECREATION LODGING
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $20.50
Work Schedule
Day Shifts
Fixed Shifts
Night Shifts
Benefits
401(k) retirement plan
Medical insurance
Dental Insurance
flexible spending accounts
Life insurance
Paid sick time
Paid vacation time
Job Description
Marine Corps Community Services (MCCS) is a vital organization dedicated to enhancing the quality of life for Marines, their families, and the broader Marine Corps community. MCCS offers a comprehensive program of services, support, and recreational activities designed to meet the unique needs of those connected to the Marine Corps. The organization comprises a team-oriented environment made up of military personnel, civilian employees, contractors, and volunteers who work cohesively to ensure seamless operations and an outstanding level of service. MCCS prides itself on its unwavering commitment to the Corps and provides various programs and benefits aimed at supporting the welfare, morale, and readiness of Marines and their families. The Marine Corps base in Hawaii, where this position is located, brings together a vibrant community and provides excellent recreational lodging and other amenities to support Marine Corps personnel and their guests.
The role of Lead Guest Services Agent at Marine Corps Base Hawaii - Recreation Lodging is a crucial position within MCCS. This role requires an individual who can lead the guest reception staff and ensure the high standards of service are consistently met or exceeded. The Lead Guest Services Agent is responsible for managing guest reservations, checking guests in and out, and maintaining all related records using a property's management system. In addition to guest service duties, this person handles cash transactions, manages change funds, answers telephone inquiries, and coordinates with other departments such as Housekeeping and Maintenance to ensure optimal guest satisfaction. The position demands strong communication and interpersonal skills as the agent acts as a key point of contact for guests, providing information about local attractions and activities.
As a leader within the guest services team, the Lead Guest Services Agent assigns duties, oversees daily operations, and ensures that all tasks are completed timely and accurately. This role also involves selling retail and sundry merchandise, maintaining inventory, and ensuring cleanliness and organization within the lobby and guest areas. Candidates for this position should be ready to work various shifts, including overnight hours if required, and demonstrate a strong commitment to delivering world-class customer service with courtesy and professionalism.
This position offers excellent employee benefits including a 401(k) retirement plan with employer matching contributions, medical and dental coverage through reputable providers, flexible spending accounts, life and long-term care insurance, and paid sick and vacation time. The MCCS employment environment values diversity, equal opportunity, and accommodating applicants with disabilities. Overall, this position is ideal for someone who thrives in a dynamic, service-oriented environment and is passionate about supporting the Marine Corps community through outstanding guest service leadership.
The role of Lead Guest Services Agent at Marine Corps Base Hawaii - Recreation Lodging is a crucial position within MCCS. This role requires an individual who can lead the guest reception staff and ensure the high standards of service are consistently met or exceeded. The Lead Guest Services Agent is responsible for managing guest reservations, checking guests in and out, and maintaining all related records using a property's management system. In addition to guest service duties, this person handles cash transactions, manages change funds, answers telephone inquiries, and coordinates with other departments such as Housekeeping and Maintenance to ensure optimal guest satisfaction. The position demands strong communication and interpersonal skills as the agent acts as a key point of contact for guests, providing information about local attractions and activities.
As a leader within the guest services team, the Lead Guest Services Agent assigns duties, oversees daily operations, and ensures that all tasks are completed timely and accurately. This role also involves selling retail and sundry merchandise, maintaining inventory, and ensuring cleanliness and organization within the lobby and guest areas. Candidates for this position should be ready to work various shifts, including overnight hours if required, and demonstrate a strong commitment to delivering world-class customer service with courtesy and professionalism.
This position offers excellent employee benefits including a 401(k) retirement plan with employer matching contributions, medical and dental coverage through reputable providers, flexible spending accounts, life and long-term care insurance, and paid sick and vacation time. The MCCS employment environment values diversity, equal opportunity, and accommodating applicants with disabilities. Overall, this position is ideal for someone who thrives in a dynamic, service-oriented environment and is passionate about supporting the Marine Corps community through outstanding guest service leadership.
Job Requirements
- High school diploma or equivalent
- ability to lift up to 20 lbs occasionally
- basic computer skills
- strong communication skills
- ability to follow oral and written instructions
- knowledge of cash handling procedures
- willingness to work various shifts including nights
- eligibility to work in the United States
- registration with Selective Service System if applicable
- ability to pass National Agency Check and Inquiries background investigation
Job Qualifications
- Six months experience operating a computer preferred
- knowledge of basic cash handling techniques
- ability to communicate clearly both orally and in writing
- ability to read and understand product labels and printed instructions
- knowledge of safe working habits and conditions
- ability to use various industrial-type equipment and perform minor equipment maintenance
- customer service skills and ability to engage positively with guests
- ability to work independently and assign duties to others
- experience in maintaining cleanliness and orderliness
Job Duties
- Leads guest reception staff in accomplishment of work and attainment of service standards
- accepts guest reservations via telephone and in person adhering to established standards and room rates
- registers and checks out guests, assigns rooms, issues and controls keys, and collects payments
- maintains records using the property management system
- calculates and posts charges manually to guest accounts
- provides guests with information about local activities and tourist attractions
- engages guests in a friendly and hospitable manner
- manages cash and operates telephone system
- receives, sorts, and distributes mail
- advises management of maintenance or guest issues
- coordinates with Housekeeping and Maintenance on work orders and room status
- completes housekeeping and guest account reports
- sells retail and sundry merchandise and manages inventory
- maintains a clean and orderly workstation and guest lobby
- may work various shifts including overnight
- delivers world-class customer service focused on courtesy
- solves guest problems promptly and escalates issues appropriately
- performs other related duties as required
- assigns duties to personnel and ensures timely completion
- follows prescribed procedures and reports questionable situations to supervisor
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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