Lead Guest Services Agent

San Diego Mission Bay Resort is a sprawling 357-room resort located in the picturesque Mission Bay area, known for its breathtaking Bay views, beautifully renovated pool, and family-friendly amenities including a kids pool and inviting fire pits. As part of the prestigious Noble House Hotels & Resorts collection, which features over 23 unique hotels across the Americas, the resort blends luxury, comfort, and a distinct local soul to create an unforgettable guest experience. This upscale independent hotel is dedicated to offering exceptional service and a welcoming atmosphere for all guests, making it a top destination for travelers seeking both relaxation and adventure in San Diego.

We are currently excited to welcome a new Lead Guest Services Agent to join our Front Desk team at Mission Bay Resort. This pivotal role acts as a cornerstone in delivering the ultimate guest life-cycle experience, working closely alongside a dedicated team of guest service agents. The Lead Guest Services Agent is responsible for enhancing the guest experience during crucial moments such as arrival and departure, managing peak-time guest interactions, and providing support through administrative tasks and scheduling. This position allows you to develop your leadership skills in a dynamic hospitality environment and contribute positively to the resort's culture of excellence.

This full-time position offers a competitive hourly wage of $25.75 and includes a comprehensive benefits package that caters to the well-being and convenience of our team members. Benefits include medical, dental, and life insurance coverage, free lunch, free parking, and access to On-Demand Pay which allows you to access your earnings before payday. Additionally, there are travel discounts at partner Noble House Hotels nationwide, enhancing your opportunities to explore and enjoy new destinations.

At Mission Bay Resort, our culture is built on hard work, reliability, and a genuine passion for hospitality. We seek team players with a positive, can-do attitude and a willingness to learn and grow within the company. We foster an environment where every individual’s personality is celebrated and where fun is an integral part of our daily work life. We are strongly committed to Diversity, Equity, Inclusion, and Accessibility initiatives. Our hotel committee brings together a variety of perspectives and expressions to enrich our workplace, and we warmly invite you to share your unique insights with us.

Noble House Hotels & Resorts proudly supports an inclusive and equal opportunity workplace where everyone can be their authentic selves and succeed based on their qualifications, experience, and performance. We do not discriminate based on race, color, disability, gender, sexual orientation, religion, national origin, age, veteran status, or any other protected status. Joining our team means becoming a part of a family-rooted culture dedicated to mutual respect, professional growth, and delivering outstanding service to our guests.