Lead Guest Attendant

ECHO Suites in Colorado Springs, CO is a well-established boutique hotel known for its commitment to delivering exceptional guest experiences and maintaining high standards of hospitality. Operated by Hotel Management & Consulting, Inc., ECHO Suites integrates personalized guest services with professional hotel operations, aiming to provide visitors with a memorable and comfortable stay. This company values performance-driven work ethics balanced with respect for personal life, fostering an environment where employees can grow within a dynamic yet supportive team structure. The culture at ECHO Suites revolves around merit-based advancement and equal opportunity for all employees, supporting diversity and inclusion within the workforce. Working here means becoming part of a small but efficient team of hospitality professionals dedicated to excellence and innovation in service delivery.

The Lead Guest Attendant role is a pivotal position within this environment, designed for an energetic, experienced team leader passionate about hospitality and staff development. This role involves assisting in managing operational responsibilities, especially in the absence of the General Manager, ensuring that high service standards are met consistently. It demands a proactive approach in team leadership, guest relations, and operational duties with an emphasis on both front desk and back-of-house management. The successful candidate will be instrumental in cultivating a welcoming environment for guests while fostering teamwork and effective communication among staff. Benefits of this role include an hourly wage dependent on experience, ranging from $19.00 to $21.00, and access to flexible pay options through DailyPay. Full-time employees also enjoy comprehensive medical, dental, and vision benefits, alongside paid time off and an Employee Assistance Program. Career growth opportunities are a fundamental aspect of working at ECHO Suites, with dedicated employees given pathways to advancement within the company.

This role's responsibilities are diverse, including leading and training staff, managing financial records such as posting checks and maintaining labor tracking, monitoring guest feedback, and assisting with marketing efforts to increase occupancy. The position requires organizational skills, problem-solving capabilities, and the ability to handle emergency procedures effectively. Physical requirements include performing tasks involving kneeling, squatting, standing, sitting, bending, and twisting for extended periods, as well as the capability to lift, push, and pull weights up to 50 pounds as needed. ECHO Suites actively promotes a drug-free workplace and embraces equal employment opportunity principles, ensuring a workplace free from discrimination and harassment. This proactive stance on employee welfare and compliance with federal and local laws makes the job not only rewarding in terms of career development but also supportive and inclusive.