Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
JW Marriott Atlanta Buckhead is a distinguished luxury hotel located at 265 Peachtree Center Ave NE in Atlanta, Georgia. Part of Marriott International's luxury portfolio, JW Marriott properties are renowned for their exceptional service, elegant accommodations, and commitment to creating memorable guest experiences in gateway cities and unique resort destinations worldwide. This hotel embodies the brand's legacy, named after company founder J. Willard Marriott, emphasizing a culture where associates come first. JW Marriott places a strong focus on holistic well-being, professional development, and fostering a supportive community for its diverse workforce. Employees are encouraged to innovate, deliver genuine service, and contribute to a tradition of excellence that defines the JW Treatment™.
The role open at JW Marriott Atlanta Buckhead is a full-time non-management position within the Rooms and Guest Services Operations department. This job is centered around delivering outstanding guest service at the front desk by efficiently handling the check-in and check-out procedures, managing payments, and addressing guest inquiries and concerns. The position requires the ability to effectively expedite problem payments, such as issues with credit card processing, and to ensure guest satisfaction by providing timely resolutions to any difficulties encountered during their stay.
Key responsibilities include confirming reservations, assigning rooms, activating room keys, and processing various payment forms including cash, checks, debit, and credit cards. An important aspect of this role is anticipating sold-out situations and proactively securing alternative accommodations to uphold the hotel’s commitment to guest satisfaction. Coordination with Housekeeping is crucial to monitor room readiness and guarantee a smooth check-in process. Additionally, the role demands accurate report management—running daily reports on arrivals and departures, identifying special requests, and verifying report accuracy. The position also involves cash handling procedures, maintaining detailed logs and shift reports, and ensuring proper cash balance and receipt drops according to accounting standards.
Beyond technical skill, this position supports the broader team by assisting management with training, motivation, and coaching fellow employees. The individual will serve as a positive role model, promoting workplace safety by reporting accidents and unsafe conditions, completing required safety training, and adhering to company policies. Professionalism in appearance and communication is emphasized, with expectations to maintain confidentiality and uphold quality service standards. Physical demands include standing, sitting, or walking for extended periods and the ability to lift or move objects weighing up to 10 pounds.
JW Marriott Atlanta Buckhead cultivates an inclusive environment that values diversity and equal opportunity. The company is committed to non-discrimination and respects the unique backgrounds and talents of all associates. By joining JW Marriott, employees become part of a global team dedicated to 'wonderful hospitality, always,' and are offered opportunities to grow personally and professionally within a culture that truly cares for its people and guests alike.
The role open at JW Marriott Atlanta Buckhead is a full-time non-management position within the Rooms and Guest Services Operations department. This job is centered around delivering outstanding guest service at the front desk by efficiently handling the check-in and check-out procedures, managing payments, and addressing guest inquiries and concerns. The position requires the ability to effectively expedite problem payments, such as issues with credit card processing, and to ensure guest satisfaction by providing timely resolutions to any difficulties encountered during their stay.
Key responsibilities include confirming reservations, assigning rooms, activating room keys, and processing various payment forms including cash, checks, debit, and credit cards. An important aspect of this role is anticipating sold-out situations and proactively securing alternative accommodations to uphold the hotel’s commitment to guest satisfaction. Coordination with Housekeeping is crucial to monitor room readiness and guarantee a smooth check-in process. Additionally, the role demands accurate report management—running daily reports on arrivals and departures, identifying special requests, and verifying report accuracy. The position also involves cash handling procedures, maintaining detailed logs and shift reports, and ensuring proper cash balance and receipt drops according to accounting standards.
Beyond technical skill, this position supports the broader team by assisting management with training, motivation, and coaching fellow employees. The individual will serve as a positive role model, promoting workplace safety by reporting accidents and unsafe conditions, completing required safety training, and adhering to company policies. Professionalism in appearance and communication is emphasized, with expectations to maintain confidentiality and uphold quality service standards. Physical demands include standing, sitting, or walking for extended periods and the ability to lift or move objects weighing up to 10 pounds.
JW Marriott Atlanta Buckhead cultivates an inclusive environment that values diversity and equal opportunity. The company is committed to non-discrimination and respects the unique backgrounds and talents of all associates. By joining JW Marriott, employees become part of a global team dedicated to 'wonderful hospitality, always,' and are offered opportunities to grow personally and professionally within a culture that truly cares for its people and guests alike.
Job Requirements
- High school diploma or G.E.D. equivalent
- at least 1 year related work experience
- no supervisory experience
- ability to stand, sit, or walk for an extended period of time
- ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance
- completeness in safety training and certifications
- adherence to company policies
- professional appearance and personal hygiene
- maintain confidentiality of information
- clear communication skills
- customer service orientation
Job Qualifications
- High school diploma or G.E.D. equivalent
- at least 1 year related work experience
- no supervisory experience required
- ability to communicate clearly and professionally
- customer service skills
- basic math and cash handling skills
- ability to work in a team environment
- attention to detail
- strong interpersonal skills
- ability to follow company policies and procedures
Job Duties
- Assist staff with expediting problem payments
- follow up with guest regarding satisfaction with guest-related issues
- process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
- process all payment types such as room charges, cash, checks, debit, or credit
- anticipate sold-out situations and obtain satisfactory alternative accommodations
- process all check-outs including resolving any late and disputed charges
- answer, record, and process all guest calls, messages, requests, questions, or concerns
- coordinate with Housekeeping to track readiness of rooms for check-in
- run daily reports, identify special requests, and check reports for accuracy
- cash guests' personal checks and traveler's checks
- review shift logs and document pertinent information
- count bank at the beginning and end of shift
- balance and drop receipts according to Accounting specifications
- assist management in training, motivating, and coaching employees
- report accidents, injuries, and unsafe conditions
- complete safety training and certifications
- follow all company policies and procedures
- ensure professional appearance
- maintain confidentiality of proprietary information
- anticipate and address guests' service needs
- communicate clearly and professionally
- develop and maintain positive working relationships
- ensure adherence to quality standards
- perform physical tasks including standing, sitting, walking for extended periods and moving objects up to 10 pounds
- perform other reasonable job duties as requested by Supervisors
Job Criteria
Experience
No experience required
Job Location
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