Lead Front Desk Agent

Savannah, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $20.25

Work Schedule

Day Shifts

Weekend Shifts

Benefits

on-site free parking

Gate pass

Complimentary uniforms

safety shoes

Complimentary bus tickets

golf discounts

cell phone discounts

fitness center discounts

Job Description

Marriott Vacations Worldwide (MVW) is a leading hospitality company dedicated to creating memorable vacation experiences for travelers around the globe. As part of the renowned Marriott International family, MVW specializes in vacation ownership and resort management, offering exceptional accommodation, stellar customer service, and a commitment to making vacation dreams come true. The company fosters a supportive, friendly, and inclusive work environment where employees are empowered to deliver outstanding service and create lasting memories for guests. With a strong emphasis on teamwork and guest satisfaction, MVW remains a top employer in the hospitality industry, regularly providing opportunities for career growth and personal development.

The Lead Guest Services Associate role at Marriott Vacations Worldwide is an integral position that focuses on enhancing guest experiences throughout their stay. This role requires direct interaction with owners and guests, ensuring their needs are met promptly and efficiently while maintaining the highest levels of service and professionalism. Lead Guest Services Associates are responsible for checking guests into their villas, providing detailed information about property amenities, services, and surrounding attractions, and assisting with any questions or concerns that may arise. The position demands a proactive and attentive approach, as associates follow up on guest requests and resolve issues to guarantee satisfaction.

This full-time, hourly position offers a competitive wage of $20.25 per hour and requires availability for various shifts, including 1st and 2nd shifts, weekends, and holidays. Candidates must possess a valid U.S. driver's license held for at least one year. The role also involves certain physical activities such as lifting, bending, and standing for extended periods, necessitating good physical stamina. Additionally, background and drug screening may be required according to company policies and applicable legal regulations.

Employees at MVW enjoy a comprehensive range of benefits designed to support their overall well-being. These include on-site free parking or a gate pass, complimentary uniforms including safety shoes, discounted golf at exclusive Heritage Collection locations, cell phone and fitness center discounts, and complimentary bus tickets for Palmetto Breeze. With a commitment to diversity and inclusion, Marriott Vacations Worldwide encourages applicants from all backgrounds to join their dynamic team and contribute to a fulfilling career in the hospitality sector.

Job Requirements

Availability to work various shifts including weekends and holidays
Valid U.S. driver's license for minimum one year
Ability to lift, carry, push, or pull items weighing up to 25 lbs without assistance
Ability to perform physical activities such as reaching overhead and below the knees, bending, twisting, pulling, stooping, and standing, sitting, or walking for extended periods
Willingness to undergo background and drug screening as required
Commitment to follow company policies and safety procedures

Job Qualifications

High school diploma or equivalent preferred
Previous experience in guest services or hospitality is an advantage
Customer service skills with ability to handle guest inquiries professionally
Good communication and interpersonal skills
Ability to work varied shifts including weekends and holidays
Valid U.S. driver's license held for at least one year
Ability to assist in training new associates

Job Duties

Check owners/guests into their villas and review property amenities, services, hours of operation, and local points of interest
Actively listen and respond positively to guests' questions, concerns, and requests
Contact other departments to help resolve guest issues
Identify and explain room features such as use of room key, ice and vending areas
Follow up with owners/guests to ensure satisfaction of their requests or problems
Answer telephone calls and route them to the proper department
Ensure outstanding requests or problems from previous day are prioritized and resolved
Assist management with training new associates or performing hourly duties as needed
Welcome and greet guests and anticipate their needs
Interact professionally with colleagues and guests
Contribute to team goals
Always follow company policies and safety procedures