You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Life insurance
wellness programs
Job Description
The Westin Birmingham is a distinguished hotel located at 2221 Richard Arrington Jr Blvd N, Birmingham, Alabama. As part of the prestigious Westin brand under Marriott International, this hotel offers guests a premium hospitality experience known for wellness-focused services, comfort, and exceptional customer care. The property caters to both leisure and business travelers seeking a restful and rejuvenating stay in one of Birmingham's prime locations. With a commitment to guest well-being and high-quality services, The Westin Birmingham provides an engaging and inclusive environment for its guests and employees alike. The hotel is dedicated to fostering a workplace that values diversity,... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- at least 1 year related work experience
- no supervisory experience required
- ability to stand, sit, or walk for extended periods
- ability to lift and move objects up to 10 pounds
- willingness to follow company policies and procedures
- excellent communication skills
- basic proficiency in handling cash and payment processing
Job Qualifications
- High school diploma or G.E.D. equivalent
- minimum 1 year related work experience in guest services or hospitality
- strong interpersonal and communication skills
- proficiency in payment processing and cash handling
- ability to work independently and as part of a team
- knowledge of hotel front desk operations
- commitment to quality customer service
- ability to maintain confidentiality
- adaptable and professional appearance
Job Duties
- Assist staff with expediting problem payments
- follow up with guests regarding satisfaction with guest-related issues
- process all guest check-ins including confirming reservations, assigning rooms, and issuing and activating room keys
- process all payment types such as room charges, cash, checks, debit, or credit
- anticipate sold-out situations and obtain satisfactory alternative accommodations
- process all guest check-outs including resolving any late and disputed charges
- answer, record, and process all guest calls, messages, requests, questions, or concerns
- coordinate with Housekeeping to track readiness of rooms for check-in
- run daily reports such as number of arrivals and departures, identify special requests, and check reports for accuracy
- cash guests' personal checks and traveler's checks
- review shift logs and document pertinent information
- count bank at the beginning and end of shift, balance, and drop receipts according to Accounting specifications
- assist management in training, motivating, and coaching employees
- report accidents, injuries, and unsafe work conditions
- follow all company policies and procedures
- maintain confidentiality of proprietary information
- anticipate and address guest service needs
- communicate clearly and professionally
- develop and maintain positive working relationships
- ensure adherence to quality expectations and standards
- stand, sit, or walk for extended periods of time
- lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance
- perform other reasonable duties as requested by supervisors
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: