Lead Food Services Team Member

Hammond, IN, USA|Remote

Job Overview

Compensation

Hourly

Range $13.15 - $19.18

Benefits

Fuel discount

nation-wide medical plan

dental plan

vision plan

401(k)

flexible spending accounts

Adoption assistance

Tuition Reimbursement

flexible schedule

weekly pay

Job Description

Pilot Company is a leading travel center network operating across North America, with more than 30,000 dedicated team members and over 750 retail and fueling locations spread across 44 states and six Canadian provinces. Established in 1958 by Jim A. Haslam II, and currently led by CEO Adam Wright, the company has grown significantly, maintaining a strong commitment to its founding values of putting people first and giving back to communities. Pilot Company’s energy and logistics divisions are renowned for having one of the largest tanker fleets servicing key oil basins, complemented by their expertise in supply chain, retail operations, logistics and transportation, technology, digital innovation, construction, maintenance, human resources, finance, sales, and marketing. This extensive experience upholds their mission to fuel people and keep North America moving, with a culture focused on collaboration and service excellence. The company fosters an inclusive workforce, encouraging military veterans to apply and provides equal employment opportunities to all qualified candidates regardless of race, color, religion, gender, or protected status.

The role in focus is designed to provide operational support within the restaurant sector of Pilot Company. The primary objective is to assist the restaurant management team by supervising various activities during non-peak hours and when additional support is needed. This position is vital for ensuring that the restaurant operates efficiently and maintains the high standards synonymous with the Pilot and PTC brand. Tasks include maintaining brand and operational standards, executing shift plans, monitoring food preparation, cash handling, and register procedures, and ensuring hospitality and speed of service goals are consistently met. The role demands leadership during shifts to direct team members, uphold cleaning and safety protocols, and maintain adherence to labor usage and break policies. Additionally, training and cross-training of restaurant team members are crucial functions, aiding in enhancing overall team performance and readiness. The job also entails monitoring marketing compliance, suggestive selling practices, product availability, and maintaining cleanliness and food safety standards. The starting pay rates range from $13.15 to $19.18 per hour, reflecting the role's responsibilities and the company's commitment to rewarding valuable team members. Pilot Company also offers a comprehensive benefits package and emphasizes a culture of continuous improvement, safety, and guest satisfaction in its restaurant operations.

Job Requirements

High school diploma or equivalent
Previous experience in restaurant or retail operations preferred
Basic knowledge of food safety standards
Familiarity with cash handling policies
Ability to work flexible schedules including evenings and weekends
Strong leadership and communication skills
Ability to provide direction and support to team members

Job Qualifications

High school diploma or equivalent
Previous experience in restaurant or retail operations preferred
Strong leadership and communication skills
Ability to work flexible hours including evenings and weekends
Basic knowledge of food safety standards and cash handling procedures
Ability to provide training and support to team members
Demonstrated ability to maintain operational standards and adhere to company policies

Job Duties

Maintains brand and PTC restaurant operational standards
Executes shift plan
Follows up assigned tasks
Assists management team
Works hourly positions
Monitors food prep and register procedures and cash handling policies and processes
Accountable for hospitality and speed of service goals at all times according to brand and PTC hospitality standards
Provides direction to team members during shift
Ensures restaurant cleaning processes and methods are followed
Monitors labor usage and break policy according to Blue Cube
Adheres to restaurant plans and objectives as set by restaurant general manager
Assists with training and cross training of team members as directed
Adheres to all brand and PTC processes and policies
Maintains safe working conditions by following all safety and security policies and processes
Ensures all team members are adhering to brand and PTC's dress code standards
Follows all brand maintenance processes and methods
Advises restaurant general manager as to performance and discipline problems
Ensures acceptable execution of suggestive selling, product, food safety and cleanliness standards
Ensures compliance of brand and PTC marketing and ensures products are available and fresh
Works hourly positions
Other duties as assigned by management