Lead Food Services Team Member

Cincinnati, OH, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $12.50 - $18.23

Work Schedule

Flexible

Benefits

Fuel discount

Medical insurance

Dental Insurance

Vision Insurance

401(k)

flexible spending accounts

Adoption assistance

Tuition Reimbursement

flexible schedule

weekly pay

Job Description

Pilot Company is a renowned leader in the travel center industry, operating an extensive network of over 750 retail and fueling locations across 44 states in the US and six Canadian provinces. Established in 1958 by Jim A. Haslam II and presently led by CEO Adam Wright, the company has grown to employ more than 30,000 team members. Its operations span a broad range of industries including energy, logistics, supply chain management, retail operations, transportation, technology, construction, human resources, finance, sales, and marketing. Pilot Company prides itself on its people-first culture, founding values, and commitment to community involvement. This culture permeates every aspect of the business, from serving guests and team members to supporting trucking companies, reflecting the company’s dedication to fueling people and keeping North America moving forward. The company is also an equal opportunity employer, welcoming applications from all qualified individuals regardless of race, color, religion, sex, national origin, disability, or veteran status, and actively encourages military applicants to apply.

The current opening is for a restaurant operational support role, primarily aimed at providing vital support to the restaurant management team. This position involves overseeing restaurant activities during non-peak hours and as needed, ensuring that operational standards are meticulously maintained. The role is critical in executing shift plans, following up on tasks, and assisting the management team to maintain the smooth running of the restaurant. The job entails supervising hourly positions, monitoring food preparation, register procedures, and cash handling, while ensuring strict adherence to hospitality and speed of service goals set by the Pilot Travel Centers (PTC) standards. Responsibilities also include directing team members, enforcing cleaning and labor policies, assisting with training and cross-training, maintaining safety standards, and ensuring compliance with brand marketing and product availability. The role demands excellent communication, leadership, and organizational skills to uphold brand standards and contribute to exceptional guest experiences. Pay rates for this position start between $12.50 to $18.23 per hour, making it a competitive entry for individuals looking to grow within a reputable company. With a supportive work environment and opportunities for career development, the restaurant operational support role at Pilot Company offers a chance to join a dynamic team that values hard work, dedication, and commitment to quality service.

Job Requirements

High school diploma or equivalent
Previous experience in restaurant operations or food service preferred
Ability to work flexible hours including evenings and weekends
Strong communication skills
Ability to supervise and motivate team members
Basic math skills
Knowledge of cash handling and food safety procedures
Ability to ensure compliance with company policies and standards
Must be able to stand and move throughout the shift
Must be at least 18 years old

Job Qualifications

Previous experience in restaurant operations or food service industry preferred
Strong leadership and communication skills
Ability to work flexible hours including non-peak times
Basic math skills for cash handling
Knowledge of food safety standards
Ability to manage and motivate a team
High school diploma or equivalent
Familiarity with scheduling and labor management tools
Customer service oriented
Ability to follow brand standards and policies

Job Duties

Maintains brand and ptc restaurant operational standards
Executes shift plan
Follows up assigned tasks
Assists management team
Works hourly positions
Monitors food prep and register procedures and cash handling policies and processes
Accountable for hospitality and speed of service (sos) goals at all times according to brand and ptc hospitality standards
Provides direction to team members during shift
Ensures restaurant cleaning processes and methods are followed
Monitors labor usage and break policy according to blue cube
Adheres to restaurant plans/objectives as set by restaurant general manager
Assists with training and cross training of team members as directed
Adheres to all brand and ptc processes and policies
Maintains safe working conditions by following all safety and security policies and processes
Ensures all team members are adhering to brand and ptc's dress code standards
Follows all brand maintenance processes and methods
Advises restaurant general manager as to performance/discipline problems
Ensures acceptable execution of suggestive selling, product, food safety and cleanliness standards
Ensures compliance of brand and ptc marketing and ensures products are available and fresh
Works hourly positions
Other duties as assigned by management