Lead Food Services Team Member

Chicago, IL, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $13.15 - $19.18

Work Schedule

Flexible

Benefits

Fuel discount

Medical insurance

Dental Insurance

Vision Insurance

401(k)

flexible spending accounts

Adoption assistance

Tuition Reimbursement

flexible schedule

weekly pay

Job Description

Pilot Company is a leading network of travel centers, boasting over 30,000 team members across more than 750 retail and fueling locations spread throughout 44 states and six Canadian provinces. Established in 1958 by Jim A. Haslam II, the company has grown under the leadership of CEO Adam Wright to become a dominant player in the energy and logistics sector. Pilot Company not only operates an extensive fleet of tankers and serves as a top fuel supplier, but it also maintains expertise in various fields such as supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales, and marketing. Known for its people-first culture and commitment to giving back, Pilot Company remains dedicated to fueling people and keeping North America moving. The company is an equal opportunity employer, encouraging military applicants to apply and ensuring consideration without discrimination on various protected grounds.

The role available is designed to support the operational activities of the Pilot Company restaurant management team, focusing on supervision during non-peak service hours and other times as needed. This position plays a critical role in maintaining brand and restaurant operational standards, ensuring all shift activities align with company policies and hospitality goals. Responsibilities include executing shift plans, following up on assigned tasks, assisting the management team, working hourly positions as necessary, and monitoring food preparation and cash handling procedures. The role also demands attention to hospitality and speed of service metrics, direction of team members, adherence to cleaning and labor policies, and compliance with dress code and safety protocols. The restaurant shift support individual is integral to driving suggestive selling, product availability, food safety, and cleanliness, all while supporting the general manager and managing discipline and performance issues. Compensation for this role starts between $13.15 and $19.18 per hour, reflecting the importance and responsibility of the position. Overall, this job offers an opportunity to be part of a respected company with a strong operational backbone in the travel center and fuel supply industry while developing leadership and management skills in a dynamic restaurant environment.

Job Requirements

High school diploma or equivalent
minimum one year of experience in restaurant or retail operations
ability to work non-peak hours and flexible shifts
strong communication and interpersonal skills
capacity to supervise and lead a team
reliable and punctual
ability to follow safety and cleanliness protocols
ability to handle cash and operate POS systems
willingness to work hourly positions as needed

Job Qualifications

High school diploma or equivalent
previous experience in restaurant operations or supervisory roles preferred
strong leadership and communication skills
ability to work flexible hours including non-peak and peak times
knowledge of food safety standards
familiarity with cash handling and register procedures
aptitude for training and mentoring team members
commitment to upholding brand standards and hospitality goals
proactive problem-solving skills
basic computer skills for labor management systems

Job Duties

Maintains brand and PTC restaurant operational standards
executes shift plan
follows up assigned tasks
assists management team
works hourly positions
monitors food prep and register procedures and cash handling policies and processes
accountable for hospitality and speed of service (SOS) goals according to brand and PTC hospitality standards
provides direction to team members during shift
ensures restaurant cleaning processes and methods are followed
monitors labor usage and break policy according to Blue Cube
adheres to restaurant plans/objectives as set by restaurant general manager
assists with training and cross training of team members as directed
adheres to all brand and PTC processes and policies
monitors register procedures and cash handling policies and processes
maintains safe working conditions by following all safety and security policies and processes
ensures all team members adhere to brand and PTC's dress code standards
follows all brand maintenance processes and methods
advises restaurant general manager as to performance/discipline problems
ensures acceptable execution of suggestive selling, product, food safety and cleanliness standards
ensures compliance of brand and PTC marketing and product availability and freshness
works hourly positions
other duties as assigned by management