Lead Food Services Team Member

San Antonio, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $11.85 - $17.25

Work Schedule

Flexible

Benefits

Fuel discount

Medical insurance

Dental Insurance

Vision Insurance

401(k) Plan

flexible spending accounts

Adoption assistance

Tuition Reimbursement

flexible schedule

weekly pay

Job Description

Pilot Company is a premier network of travel centers operating across North America, with a workforce exceeding 30,000 team members and more than 750 retail and fueling locations spanning 44 states in the U.S. and six provinces in Canada. Established in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, Pilot Company has grown into a trusted provider in the energy and logistics sectors, notably sustaining one of the largest tanker fleets and catering to vital oil field operations in the country’s busiest basins. The company is widely recognized for its multifaceted expertise in supply chain management, retail operations, logistics and transportation, digital innovation, construction, and more. At its core, Pilot Company emphasizes a people-first culture, a commitment to community involvement, and a dedication to providing exceptional services that keep North America moving.

The role available is a supervisory position providing essential operational support to the restaurant management team within Pilot Company’s extensive network of travel centers. This position predominantly involves overseeing restaurant activities during non-peak service hours and as needed, ensuring the maintenance of Pilot Company’s brand and restaurant operational standards. The role demands hands-on leadership where the supervisor not only executes shift plans but also engages in hourly duties alongside team members. A key aspect of the position is upholding hospitality and Speed of Service goals, supervising food preparation, register operations, cash handling, and enforcing safety standards throughout the restaurant environment. This role is pivotal in fostering a clean, efficient, and customer-focused setting that aligns with Pilot Company’s dedication to quality and guest satisfaction.

Compensation for this role ranges from $11.85 to $17.25 per hour, reflecting Pilot Company’s commitment to offering competitive wages within the retail hospitality sector. Alongside monetary compensation, employees benefit from a wide array of supportive programs including medical, dental, and vision plans, a 401(k) plan, adoption assistance, tuition reimbursement, and flexible spending accounts, all designed to support team members’ well-being and growth. The company actively encourages military applicants and is steadfast in its commitment to equal employment opportunity, ensuring a diverse and inclusive workforce free from discrimination of any kind. Joining Pilot Company provides an opportunity not only to develop professional skills in a dynamic, fast-paced environment but also to be part of a respected organization that values integrity, customer service, and innovative problem-solving.

Job Requirements

high school diploma or equivalent
experience in restaurant operations or retail preferred
ability to supervise and lead team members
excellent communication skills
ability to work non-peak hours and flexible shifts
knowledge of food safety standards and cash handling
attention to detail and problem-solving skills
ability to maintain safe working conditions
physical ability to perform hourly position duties
availability to work weekends and holidays

Job Qualifications

high school diploma or equivalent
previous experience in restaurant or retail environment preferred
leadership or supervisory experience an asset
strong communication and interpersonal skills
ability to work flexible hours including evenings, weekends, and holidays
basic math and cash handling skills
commitment to customer service and hospitality standards
ability to follow established procedures and policies
teamwork and collaboration skills

Job Duties

maintains brand and PTC restaurant operational standards
executes shift plan
follows up assigned tasks
assists management team
works hourly positions
monitors food prep and register procedures and cash handling policies and processes
accountable for hospitality and speed of service goals at all times according to brand and PTC hospitality standards
provides direction to team members during shift
ensures restaurant cleaning processes and methods are followed
monitors labor usage and break policy according to Blue Cube
adheres to restaurant plans and objectives as set by restaurant general manager
assists with training and cross training of team members as directed
adheres to all brand and PTC processes and policies
monitors register procedures and cash handling policies and processes
maintains safe working conditions by following all safety and security policies and processes
ensures all team members are adhering to brand and PTC's dress code standards
follows all brand maintenance processes and methods
advises restaurant general manager as to performance and discipline problems
ensures acceptable execution of suggestive selling, product, food safety and cleanliness standards
ensures compliance of brand and PTC marketing and ensures products are available and fresh
works hourly positions
other duties as assigned by management