Lead Food Services Team Member

Columbus, OH, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $13.15 - $19.18

Work Schedule

Flexible

Benefits

Fuel discount

Medical insurance

Dental Insurance

Vision Insurance

401(k)

flexible spending accounts

Tuition Reimbursement

flexible schedule

weekly pay

Job Description

Pilot Company is a prominent and industry-leading network of travel centers known for its expansive footprint and comprehensive service offerings. With over 30,000 team members and more than 750 retail and fueling locations distributed across 44 states and six Canadian provinces, the company stands as a leader in the travel center domain. It’s not just a travel center operator but also an influential player in energy and logistics, supplying fuel through one of the largest tanker fleets and supporting critical oil operations in key energy basins. Pilot Company’s operations extend beyond retail and fuel to include expertise in supply chain management, retail and logistics operations, transportation, technology, digital innovation, construction, maintenance, human resources, finance, and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, the company remains true to its founding principles of prioritizing people and supporting communities. Its culture emphasizes a people-first approach and a commitment to giving back, reflected in its service to guests, team members, trucking companies, and the broader industry. Pilot Company is an equal opportunity employer that values diversity and encourages military veterans to apply, ensuring consideration for all qualified candidates regardless of race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics.

The role offered is for an operational support position within a Pilot Company restaurant environment. This position is designed to provide critical support to the restaurant management team, particularly overseeing restaurant operations during non-peak hours and as needed to ensure seamless service and operational efficiency. The ideal candidate will assume responsibilities that uphold the brand’s operational standards, maintain the pace and efficiency of service, and provide leadership to team members on shift. This role involves direct supervision and hands-on work, encompassing tasks such as executing shift plans, assisting the management team, working in hourly positions when necessary, and monitoring essential procedures related to food preparation, register handling, and cash management.

Key aspects of the job include maintaining hospitality and speed of service (SOS) goals per brand standards, managing labor usage and break policies, ensuring cleanliness and safety protocols, enforcing dress codes, and assisting with team training and cross-training initiatives. The candidate will be instrumental in supporting marketing efforts at the restaurant level by ensuring product availability and freshness, as well as executing suggestive selling techniques. Reporting and advising the restaurant general manager on performance and disciplinary issues is also a vital component of the position. The pay rates for this role start between $13.15 and $19.18 per hour, reflecting the company’s commitment to competitive compensation and acknowledgment of the role’s responsibilities and contributions. Overall, this role is perfect for individuals who thrive in dynamic environments, have a passion for quality customer service, and are eager to support a brand committed to operational excellence and a strong positive company culture.

Job Requirements

High school diploma or equivalent
Prior experience in restaurant or food service environment
Ability to work flexible hours including evenings and weekends
Strong leadership and interpersonal skills
Ability to communicate effectively
Familiarity with food safety and cash handling procedures
Capability to manage multiple tasks efficiently
Reliable and responsible work ethics
Must adhere to company dress code and safety standards
Willingness to work in a fast-paced environment

Job Qualifications

High school diploma or equivalent
Prior experience in restaurant operations or management preferred
Strong leadership and communication skills
Ability to effectively supervise and motivate team members
Knowledge of food safety and sanitation standards
Basic math and cash handling skills
Ability to work flexible hours including evenings and weekends
Customer service orientation
Ability to follow company policies and procedures
Experience with labor management tools preferred

Job Duties

Maintains brand and PTC restaurant operational standards
Executes shift plan
Follows up assigned tasks
Assists management team
Works hourly positions
Monitors food prep and register procedures and cash handling policies and processes
Accountable for hospitality and speed of service (SOS) goals at all times according to brand and PTC hospitality standards
Provides direction to team members during shift
Ensures restaurant cleaning processes and methods are followed
Monitors labor usage and break policy according to Blue Cube
Adheres to restaurant plans/objectives as set by restaurant general manager
Assists with training and cross training of team members as directed
Adheres to all brand and PTC processes and policies
Monitors register procedures and cash handling policies and processes
Maintains safe working conditions by following all safety and security policies and processes
Ensures all team members are adhering to brand and PTC's dress code standards
Follows all brand maintenance processes and methods
Advises restaurant general manager as to performance/discipline problems
Ensures acceptable execution of suggestive selling, product, food safety and cleanliness standards
Ensures compliance of brand and PTC marketing and ensures products are available and fresh
Works hourly positions
Other duties as assigned by management