Lead Food Services Team Member

Ann Arbor, MI, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $13.80 - $20.13

Work Schedule

Flexible

Benefits

Fuel discount

Medical insurance

Dental Insurance

Vision Insurance

401(k)

flexible spending accounts

Adoption assistance

Tuition Reimbursement

flexible schedule

weekly pay

Job Description

Pilot Company is a leading network of travel centers operating across the United States and Canada. Established in 1958 by Jim A. Haslam II, and currently helmed by CEO Adam Wright, Pilot Company has grown into a dominant force in the retail fuel and convenience store industry. With over 750 retail and fueling locations, the company boasts a workforce of more than 30,000 team members, serving customers in 44 states and six Canadian provinces. Beyond its retail operations, Pilot Company is deeply involved in energy and logistics, maintaining one of the largest tanker fleets in the country and supplying fuel to critical oil operations in some of the nation's busiest basins. The company is committed to innovation and excellence across a broad spectrum of functions including supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales, and marketing.

Pilot Company's ethos centers on a people-first culture, dedication to community involvement, and delivering exceptional service. Their mission to fuel people and keep North America moving is supported by hardworking team members who embody the company's core values every day. Promoting diversity and equal opportunity, Pilot Company encourages all qualified applicants, including military personnel, to join their team without discrimination based on race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.

The role offered by Pilot Company is designed to provide vital operational support to the restaurant management team within their travel center facilities. This position is integral to guaranteeing high standards during non-peak hours and other critical times as required. Responsibilities include supervising restaurant activities, maintaining brand standards, and ensuring efficient shift operations. The role demands a hands-on approach, as the candidate will directly assist with management responsibilities, contribute to training efforts, and actively participate in operational tasks such as food preparation and cash handling.

The operational support role requires a leader who excels at directing team members to maintain excellent hospitality and speed of service in line with the company’s established brand operational standards. Ensuring compliance with safety, cleanliness, labor usage, and cash handling policies is paramount. The candidate will also be accountable for monitoring suggestive selling techniques, product availability, and food safety standards. Additionally, this role involves analyzing labor and break policies to optimize efficiency according to company systems such as Blue Cube.

Pilot Company offers competitive hourly pay ranging from $13.80 to $20.13 based on experience and qualifications. Employment with Pilot includes an attractive benefits package featuring fuel discounts, nationwide medical, dental, and vision plans, 401(k) retirement savings, flexible spending accounts, adoption assistance, tuition reimbursement, flexible scheduling, and weekly pay options. This position is an excellent opportunity for individuals seeking to advance their careers in restaurant and retail hospitality management within a leading and growing company that values employee development and well-being.

Job Requirements

high school diploma or equivalent
prior experience in restaurant operations or similar role preferred
ability to work flexible hours including nights, weekends, and holidays
strong interpersonal and organizational skills
reliable and punctual
ability to stand for extended periods and perform physical tasks
excellent customer service skills
ability to follow safety and health regulations
able to operate cash registers and handle money accurately

Job Qualifications

high school diploma or equivalent preferred
experience in restaurant or retail food service preferred
strong leadership and communication skills
ability to supervise and motivate team members
knowledge of food safety and sanitation standards
basic math and cash handling skills
ability to work flexible hours including evenings and weekends

Job Duties

maintains brand and ptc restaurant operational standards
executes shift plan
follows up assigned tasks
assists management team
works hourly positions
monitors food prep and register procedures and cash handling policies and processes
accountable for hospitality and speed of service (sos) goals at all times according to brand and ptc hospitality standards
provides direction to team members during shift
ensures restaurant cleaning processes and methods are followed
monitors labor usage and break policy according to blue cube
adheres to restaurant plans/objectives as set by restaurant general manager
assists with training and cross training of team members as directed
adheres to all brand and ptc processes and policies
maintains safe working conditions by following all safety and security policies and processes
ensures all team members are adhering to brand and ptc's dress code standards
follows all brand maintenance processes and methods
advises restaurant general manager as to performance/discipline problems
ensures acceptable execution of suggestive selling, product, food safety and cleanliness standards
ensures compliance of brand and ptc marketing and ensures products are available and fresh
works hourly positions
other duties as assigned by management