Lead Food Services Team Member

Dexter, MI, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $13.80 - $20.13

Work Schedule

Flexible

Benefits

Fuel discount

nation-wide medical plan

Dental

Vision

401(k)

flexible spending accounts

Adoption assistance

Tuition Reimbursement

flexible schedule

weekly pay

Job Description

Pilot Company is a leading network of travel centers operating more than 750 retail and fueling locations across 44 states and six Canadian provinces. Established in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, Pilot Company has grown to employ over 30,000 team members who drive the company's mission to fuel people and keep North America moving. With a strong foundation in its founding values and a people-first culture, Pilot Company remains deeply committed to giving back to the communities it serves. The company operates an extensive energy and logistics division, supplying fuel with one of the largest tanker fleets in the nation and supporting a comprehensive portfolio of brands that excel in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales, and marketing. Pilot Company is known for fostering an inclusive work environment where all qualified applicants receive consideration regardless of race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Military candidates are highly encouraged to apply.

The role of Operational Support Supervisor at Pilot Company focuses on providing vital support to the restaurant management team. This position supervises restaurant operations primarily during non-peak hours while also supporting the team during peak times as needed. The supervisor plays a crucial role in maintaining brand and Pilot Travel Centers (PTC) operational standards, ensuring that daily tasks are executed efficiently and that customer hospitality and speed of service goals are consistently met. The position requires hands-on leadership, including working alongside hourly team members, monitoring food preparation and cash handling procedures, enforcing safety and security policies, and ensuring adherence to dress code and cleanliness standards. The Operational Support Supervisor is responsible for managing labor usage and break policies, implementing training programs, and advising the Restaurant General Manager on performance and discipline issues. This ensures seamless restaurant operations that meet company objectives while delivering a high-quality guest experience. The pay rate for this role starts between $13.80 and $20.13 per hour, making it a competitive opportunity for candidates interested in growth within the hospitality and retail service industry. This role not only demands strong leadership skills and operational competence but also a commitment to Pilot Company’s core values and service excellence.

Job Requirements

High school diploma or equivalent
Ability to work flexible hours including nights, weekends, and holidays
Previous experience in restaurant or retail supervision preferred
Strong leadership skills
Good communication skills
Basic cash handling and POS system knowledge
Ability to follow safety and operational procedures
Ability to train others
Ability to work collaboratively within a team

Job Qualifications

High school diploma or equivalent
Previous restaurant or retail supervisory experience preferred
Strong leadership and interpersonal skills
Ability to work flexible hours including nights, weekends, and holidays
Good communication and organizational skills
Basic proficiency with cash handling and point of sale (POS) systems
Ability to train and motivate team members
Knowledge of food safety standards and procedures

Job Duties

Maintains brand and PTC restaurant operational standards
Executes shift plan
Follows up assigned tasks
Assists management team
Works hourly positions
Monitors food prep and register procedures and cash handling policies and processes
Accountable for hospitality and speed of service goals according to brand and PTC hospitality standards
Provides direction to team members during shift
Ensures restaurant cleaning processes and methods are followed
Monitors labor usage and break policy according to Blue Cube
Adheres to restaurant plans and objectives set by Restaurant General Manager
Assists with training and cross training of team members
Adheres to all brand and PTC processes and policies
Maintains safe working conditions by following safety and security policies and processes
Ensures all team members adhere to dress code standards
Advises Restaurant General Manager on performance and discipline problems
Ensures acceptable execution of suggestive selling, product, food safety and cleanliness standards
Ensures compliance of brand and PTC marketing and product availability
Performs other duties as assigned by management