Lead Desk Clerk - Front Office Supervisor

Lincoln, NE, USA|Onsite

Job Overview

Job Description

The position is for a Front Desk Supervisor at a hotel property known for delivering exceptional guest experiences through efficient service and a friendly atmosphere. This role is designed for someone who can effectively manage the front desk operations, ensuring smooth functioning and adherence to all property and brand standards. The establishment is a hospitality company that values quality customer service and operational excellence to create a welcoming environment for all guests. Employees at this company are expected to be professional, courteous, and capable of handling various operational challenges in a dynamic setting. As a Front Desk Supervisor, you will... Show More

Job Requirements

High school diploma or equivalent
experience in front desk operations
effective communication skills
basic math proficiency
ability to handle cash and credit transactions
proficiency with front office equipment
ability to resolve guest complaints
leadership and supervisory experience
knowledge of company safety policies
availability to work flexible hours
ability to multitask under pressure

Job Qualifications

High school diploma or equivalent
previous experience in a front desk or guest services role
good communication and interpersonal skills
basic math skills
ability to handle cash and perform balancing reports
familiarity with hotel front office operations and equipment
problem-solving and conflict resolution skills
ability to train and supervise staff
knowledge of safety and security procedures
proficiency in using switchboard and TDD equipment
strong organizational skills

Job Duties

Trains new front desk staff
handles and resolves guest complaints
carries out front desk responsibilities including greeting guests, performing guest transactions, balancing reports, processing reservations and credit cards
demonstrates good communication skills
performs basic math
provides quality service including directional and area attraction information
operates front office posting machine
records information in clerk log book and shift reports
takes and blocks reservations
promptly reports unusual incidents or occurrences
operates switchboard and takes accurate messages
works with other departments to ensure room status and repairs
promotes marketing programs to guests
responsible for accurate cash control and balancing shift deposits
maintains neat and clean front desk and lobby area
operates TDD equipment for hearing impaired guests
implements safety and security policies
assists in payroll, accounts payable, accounts receivable, guest correspondence and group reservations
assumes managerial duties in absence of General Manager, including auditing bank deposits and overseeing housekeeping and maintenance
schedules and coordinates front desk staff hours, meetings, and group training
resolves posting machine errors

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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