Job Overview
Employment Type
Hourly
Work Schedule
Flexible
Benefits
Fuel discount
nation-wide medical plan
Dental
Vision
401(k)
flexible spending accounts
Adoption assistance
Tuition Reimbursement
flexible schedule
weekly pay
Job Description
Pilot Company is a renowned leader in the travel center industry, boasting a vast network of over 750 retail and fueling locations spread across 44 states in the United States and six Canadian provinces. Established in 1958 by Jim A. Haslam II, the company has grown substantially under the guidance of current CEO Adam Wright, employing more than 30,000 team members. The company operates a major energy and logistics division that stands as a top supplier of fuel, managing one of the largest tanker fleets in the nation. This division provides vital services that support oil operations in the busiest basins throughout North America, ensuring the efficient transportation and delivery of fuel to various locations.
Pilot Company supports a diverse portfolio of brands and operates with expertise in numerous sectors including supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales, and marketing. At the heart of the company is a people-first culture and strong foundational values that emphasize commitment, community involvement, and delivering exceptional service to guests, team members, and trucking companies. This commitment fuels the company’s mission of keeping North America moving effectively and sustainably. The company is also dedicated to inclusivity, offering employment consideration to all qualified applicants regardless of race, color, religion, sex, national origin, disability, or veteran status. Military personnel are especially encouraged to apply, reflective of the firm’s respect for service and diversity.
The role of Deli Supervisor at Pilot Company involves providing operational support to the Deli management team and supervising restaurant activities particularly during non-peak service hours, though responsibilities may extend beyond these times as needed. This position plays a critical role in maintaining the high operational standards set by the company’s Pilot Travel Centers (PTC) for their deli and restaurant services. The supervisor is expected to execute shift plans, manage and follow up on assigned tasks, assist the management team, and actively participate in hourly job functions. This hands-on leadership approach ensures that food preparation, register procedures, cash handling policies, and overall hospitality meet or exceed company standards.
The Deli Supervisor will also be responsible for directing team members throughout their shifts, enforcing cleanliness and safety protocols, monitoring labor usage and break schedules, and adhering to plans and objectives established by the Deli General Manager. Training and cross-training team members is a vital component of the role, as is compliance with PTC policies and procedures. This role demands vigilance in maintaining safety by following security policies and ensuring dress code adherence among team members. The supervisor will also oversee marketing compliance within the deli to guarantee that products are fresh and adequately stocked, executing suggestive selling techniques, and ensuring that food safety and cleanliness standards are rigorously upheld.
This position offers a competitive pay rate starting between $15.00 and $20.13 per hour, reflecting the company’s commitment to rewarding diligence and leadership within its team. Working conditions necessitate compliance with maintenance processes, and the supervisor will be expected to communicate any performance or discipline issues to the Deli General Manager promptly. Additional duties may be assigned by the management team, reflecting the dynamic and multifaceted nature of this leadership role within the Pilot Company network.
Pilot Company supports a diverse portfolio of brands and operates with expertise in numerous sectors including supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales, and marketing. At the heart of the company is a people-first culture and strong foundational values that emphasize commitment, community involvement, and delivering exceptional service to guests, team members, and trucking companies. This commitment fuels the company’s mission of keeping North America moving effectively and sustainably. The company is also dedicated to inclusivity, offering employment consideration to all qualified applicants regardless of race, color, religion, sex, national origin, disability, or veteran status. Military personnel are especially encouraged to apply, reflective of the firm’s respect for service and diversity.
The role of Deli Supervisor at Pilot Company involves providing operational support to the Deli management team and supervising restaurant activities particularly during non-peak service hours, though responsibilities may extend beyond these times as needed. This position plays a critical role in maintaining the high operational standards set by the company’s Pilot Travel Centers (PTC) for their deli and restaurant services. The supervisor is expected to execute shift plans, manage and follow up on assigned tasks, assist the management team, and actively participate in hourly job functions. This hands-on leadership approach ensures that food preparation, register procedures, cash handling policies, and overall hospitality meet or exceed company standards.
The Deli Supervisor will also be responsible for directing team members throughout their shifts, enforcing cleanliness and safety protocols, monitoring labor usage and break schedules, and adhering to plans and objectives established by the Deli General Manager. Training and cross-training team members is a vital component of the role, as is compliance with PTC policies and procedures. This role demands vigilance in maintaining safety by following security policies and ensuring dress code adherence among team members. The supervisor will also oversee marketing compliance within the deli to guarantee that products are fresh and adequately stocked, executing suggestive selling techniques, and ensuring that food safety and cleanliness standards are rigorously upheld.
This position offers a competitive pay rate starting between $15.00 and $20.13 per hour, reflecting the company’s commitment to rewarding diligence and leadership within its team. Working conditions necessitate compliance with maintenance processes, and the supervisor will be expected to communicate any performance or discipline issues to the Deli General Manager promptly. Additional duties may be assigned by the management team, reflecting the dynamic and multifaceted nature of this leadership role within the Pilot Company network.
Job Requirements
- High school diploma or equivalent
- previous experience in food service or retail preferred
- ability to work flexible hours including weekends and holidays
- strong communication skills
- physical ability to stand for extended periods
- ability to handle cash and operate register
- willingness to follow company policies and procedures
- reliable and punctual
- team player mentality
- commitment to maintaining a safe work environment
Job Qualifications
- High school diploma or equivalent
- previous experience in a supervisory or food service role preferred
- strong leadership and communication skills
- ability to work flexible hours including non-peak times
- knowledge of food safety and sanitation standards
- ability to train and motivate team members
- basic math skills for cash handling
- proficiency in following safety and security policies
- customer service orientation
- ability to multitask in a fast-paced environment
Job Duties
- Maintains PTC restaurant operational standards
- executes shift plan
- follows up assigned tasks
- assists management team
- works hourly positions
- monitors food prep and register procedures and cash handling policies and processes
- accountable PTC Hospitality standards
- provides direction to team members during shift
- ensures deli cleaning processes and methods are followed
- monitors labor usage and break policy
- adheres to deli plans/objectives as set by Deli General Manager
- assists with training and cross training of team members as directed
- adheres PTC processes and policies
- monitors register procedures and cash handling policies and processes
- maintains safe working conditions by following all safety and security policies and processes
- ensures all team members are adhering PTC’s dress code standards
- follows all maintenance processes and methods
- advises Deli General Manager as to performance/discipline problems
- ensures acceptable execution of suggestive selling, product, food safety and cleanliness standards
- ensures compliance of PTC marketing and ensures products are available and fresh
- works hourly positions
- other duties as assigned by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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