Lead Deli Production Team Member

Springfield, MO, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $15.00 - $20.13

Work Schedule

Flexible

Benefits

Fuel discount

nation-wide medical plan

Dental Insurance

Vision Insurance

401(k)

flexible spending accounts

Adoption assistance

Tuition Reimbursement

flexible schedule

weekly pay

Job Description

Pilot Company is a distinguished leader in the travel center industry, operating a vast network of over 750 retail and fueling locations spread across 44 states in the United States and six provinces in Canada. With a dedicated workforce of more than 30,000 team members, Pilot Company prides itself on delivering superior services and products in the travel and energy sectors. Established in 1958 by Jim A. Haslam II, the company has grown significantly over the decades and currently thrives under the leadership of CEO Adam Wright. The company's success is rooted in its founding principles of a people-first culture, a commitment to operational excellence, and a strong dedication to giving back to the communities it serves. Pilot Company is not only a prominent name in retail travel services but also a major player in energy and logistics, operating one of the largest tanker fleets and supplying fuel to critical oil operations in some of North America's busiest basins. This broad portfolio allows Pilot Company to leverage expertise in supply chain management, retail operations, technology, digital innovation, logistics, human resources, finance, and marketing to maintain its competitive edge and continue its legacy of excellence. This role is for a Deli Supervisor who will play a crucial part in supporting the deli management team to ensure smooth restaurant operations especially during non-peak service hours. The position involves supervising daily restaurant activities, managing the operational standards of the Pilot Travel Centers (PTC) deli, and assisting in various leadership duties such as training, labor management, and compliance with food safety and cash handling procedures. The supervisor will ensure that all deli standards related to hospitality, cleanliness, product freshness, and suggestive selling are rigorously maintained. Additionally, the role requires working alongside the team in hourly positions, providing guidance and direction during shifts, and maintaining safe working conditions in accordance with company safety and security policies. The deli supervisor is also responsible for monitoring labor usage and break policies, ensuring adherence to dress codes and maintenance procedures, and addressing performance or disciplinary issues in collaboration with the Deli General Manager. Pilot Company offers competitive pay starting between $15.00 and $20.13 per hour for this position, along with a comprehensive benefits package that supports employee well-being and professional growth. With a strong emphasis on operational excellence, team collaboration, and customer satisfaction, this opportunity is ideal for individuals passionate about supervisory roles in fast-paced hospitality environments and who thrive in leadership positions that require both direct team engagement and managerial oversight.

Job Requirements

High school diploma or equivalent
prior experience in food service or hospitality industry
strong leadership and team management skills
knowledge of food safety and sanitation regulations
ability to work flexible hours including weekends and holidays
excellent communication skills
ability to handle multiple tasks in a fast-paced environment

Job Qualifications

Experience in a supervisory or leadership role in the food service or hospitality industry
knowledge of food safety and sanitation standards
ability to train and develop team members
strong communication and interpersonal skills
capable of managing labor and scheduling
familiarity with cash handling procedures
commitment to maintaining operational standards and customer service excellence
basic computer skills
high school diploma or equivalent

Job Duties

Maintains PTC restaurant operational standards
executes shift plan
follows up assigned tasks
assists management team
works hourly positions
monitors food prep and register procedures and cash handling policies and processes
accountable for PTC hospitality standards
provides direction to team members during shift
ensures deli cleaning processes and methods are followed
monitors labor usage and break policy
adheres to deli plans and objectives as set by Deli General Manager
assists with training and cross training of team members as directed
adheres to PTC processes and policies
monitors register procedures and cash handling policies and processes
maintains safe working conditions by following all safety and security policies and processes
ensures all team members are adhering to PTC's dress code standards
follows all maintenance processes and methods
advises Deli General Manager as to performance and discipline problems
ensures acceptable execution of suggestive selling, product, food safety and cleanliness standards
ensures compliance of PTC marketing and ensures products are available and fresh
works hourly positions
other duties as assigned by management