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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $22.00
Work Schedule
Flexible
Day Shifts
Benefits
competitive pay
Employee discount on meals
flexible scheduling
Opportunities for growth and advancement
401(k) with matching up to 4%
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid sick time
Referral program
Life insurance
Disability insurance
accident insurance
critical illness insurance
FSA
Dependent Care Account
Pet insurance
Career Development
Job Description
Max Downtown, located in the vibrant heart of downtown Hartford, Connecticut, is a flagship establishment under the esteemed Max Hospitality Group. Known for its elevated steakhouse experience, Max Downtown is celebrated for offering an award-winning wine list and an extensive whiskey collection, attracting business professionals and fine dining guests alike. The restaurant prides itself on crafting a world-class dining experience marked by exceptional culinary excellence and top-tier service. Max Hospitality Group is widely recognized for its commitment to hospitality, fostering an inclusive and supportive workplace while providing guests with an inviting atmosphere that encourages repeat visits and lasting impressions.
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Job Requirements
- Experience answering calls with a friendly and helpful demeanor
- experience welcoming and engaging with guests, answering questions, providing direction and ensuring needs of the guests are met
- menu knowledge, allergen knowledge, attention to detail, sense of urgency, ability to speak clearly when taking to-go orders
- effective communication skills to address client issues and problems in a timely manner, involving management if needed
- maintain high standards of personal appearance and grooming, including compliance with the Max Downtown dress code
- experience with OpenTable is a plus
- previous experience in handling reservations and assisting with event coordination is a bonus
Job Qualifications
- Strong communication skills with a polished phone manner
- engaging, friendly personality and a passion for delivering excellent service
- ability to manage time effectively and remain organized in a fast-paced, high-energy environment
- a positive outlook and a team-player attitude, with a strong commitment to excellence in service
- ability to work well under pressure, balancing guest needs and maintaining a welcoming atmosphere
Job Duties
- Coordinate the activities of the dining room to ensure smooth, fast, and courteous service for guests
- manage dining room reservations, coat check when applicable and handing parties or special event info to the Event Manager
- note on the reservation and tell servers, dinners celebrating special occasions
- assist with to-go orders, ensuring accuracy, organization, and timely execution
- collaborate with the management team to assist with special event duties, act as a training resource, and take on ad hoc tasks as needed
- greet and welcome guests as they arrive, creating a warm and inviting atmosphere
- ensure the dining room is neat, clean, and organized, providing a professional environment for guests and staff alike
- print out menus daily
- hourly checks of restrooms to ensure they’re fully stocked
- maintain organized and clean host area
- ad hoc projects
- training new hosts
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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