Lead Concierge - The Silva

Greystar is a globally recognized and fully integrated real estate platform specializing in property management, investment management, development, and construction services within the institutional-quality rental housing market. Headquartered in Charleston, South Carolina, Greystar operates in more than 265 markets worldwide, including offices in North America, Europe, South America, and the Asia-Pacific region. With a portfolio that manages and operates assets exceeding $300 billion, Greystar is the largest operator of apartments in the United States, overseeing more than one million residential units and beds globally. The company’s extensive expertise and scale enable it to manage nearly $79 billion in assets under management, including a significant share of development and regulatory assets. Founded in 1993 by Bob Faith with the mission to provide world-class service in the rental residential real estate sector, Greystar has grown into an industry leader recognized for innovation, excellent resident services, and comprehensive community management. To learn more, visit www.greystar.com.

The Resident Services Coordinator role at Greystar centers on delivering exemplary service and support to residents and prospects within the community. This position plays a crucial part in organizing, coordinating, and implementing various resident services and programs that enhance the living experience. Key responsibilities include greeting prospects and residents warmly, ensuring they are comfortable, and responding efficiently to their inquiries. This role also entails monitoring guest traffic, managing communication through phone calls and service requests, and assisting residents with logistical support such as luggage cart check-ins/outs and parking garage monitoring for team members and vendors. The coordinator acts as the eyes and ears of the community security by monitoring fire alarm panels and security cameras and maintaining detailed logs of events, deliveries, and community activities. Package management is a significant duty, ensuring accurate documentation and prompt resident notifications upon the arrival of deliveries. Maintaining up-to-date local area information including restaurants, shops, and delivery services is essential to support and enrich resident lifestyle. Coordination of logistics such as booking freight elevators for move-ins, move-outs, and furniture deliveries also falls under this role.

Compensation for this position ranges between $23.00 to $25.00 per hour, with variability based on experience, skills, geographic location, and business needs. Employees may also be eligible for bonus programs—quarterly or annual for corporate positions and weekly, monthly, or quarterly for onsite property roles—based on individual and company performance. Greystar offers a robust benefits package which includes competitive medical, dental, vision, disability, and life insurance coverage with low employee costs for medical coverage. The company provides generous paid time off starting with 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays, with additional vacation accrued with tenure and a birthday day off after one year of service. For onsite staff, housing discounts are available at Greystar-managed communities. After 10 years of service and every five years thereafter, employees qualify for a 6-week paid sabbatical. Employees also benefit from a 401(k) plan with company match, paid parental leave, fertility benefit reimbursements, and comprehensive employee assistance programs including critical illness, accident, hospital indemnity, pet insurance, and legal plans. Greystar promotes a charitable giving program and assures a safe, respectful hiring process free from fraudulent communications. This position is ideal for individuals dedicated to excellence in resident services who thrive in a dynamic community-oriented environment with opportunities for growth and rewards reflecting high performance.