Lead concierge for Luxury Residential in Downtown Miami

Miami, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $57,000.00

Work Schedule

Standard Hours

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

team events

Job Description

Associa is a leading property management company with a presence of over 225 branch offices throughout North America. With a history spanning more than 43 years, Associa has established itself as a trusted and innovative leader in the industry, servicing nearly five million residents worldwide. The company is committed to building the future of community living by providing exceptional service, education, and expertise through its 11,000 plus team members. Known for its trailblazing innovation and positive impact, Associa offers comprehensive property and community management solutions tailored to meet the specific needs of each client and community it serves. The company's mission revolves around enhancing community lifestyles while driving meaningful value and a personalized service experience that residents can rely on.

Associa is currently seeking a dedicated Lead Concierge to join their team at One Thousand Museum in downtown Miami. This full-time position provides a unique opportunity to play a pivotal role in shaping the resident experience by offering exceptional concierge services that align with the brand's service culture. The Lead Concierge will be responsible for responding to resident inquiries and coordinating concierge-related requests such as special arrangements, reservations, and local activities information with efficiency and courtesy. Flexible scheduling is required, with current workdays set from Tuesday through Saturday. The annual salary for this role is $57,000. This position requires a candidate who thrives in a luxury hospitality environment and can manage multiple responsibilities, including vendor relations, event assistance, and administrative duties. The Lead Concierge will contribute to creating an exceptional living experience by maintaining up-to-date local attraction information, managing resident amenities, and assisting with the organization of community events and communications. This role requires a strong foundation in hospitality services, excellent interpersonal communication skills, and the ability to multitask under pressure while maintaining a polished and professional demeanor. Associa values a team-oriented approach and offers a dynamic work environment where employees are encouraged to grow and succeed. Candidates with bilingual abilities and proficiency in Microsoft software will have an added advantage. This is a remarkable opportunity for hospitality professionals looking to advance their careers within a company that values innovation, resident-centric service, and community building.

Job Requirements

must have associates degree or equivalent combination of education and experience
minimum of three years related work experience in luxury hospitality environment
at least two years traditional concierge experience
strong customer service skills
ability to communicate effectively and manage office tasks
ability to work flexible hours including Tuesday through Saturday
ability to prioritize tasks and work independently
must be a team player
ability to handle stress and work under pressure
must have intermediate computer skills
capable of lifting up to 20 lbs
able to stand, sit, reach, bend, kneel and walk for extended periods
able to work at a computer and talk on the phone for extended periods
willingness to follow safety procedures and maintain a safe environment

Job Qualifications

associates degree with concentration in hospitality or equivalent combination of education and experience
strong hospitality and concierge background
three plus years of related work experience in a luxury hospitality environment
two plus years of traditional concierge experience assisting with personal services such as restaurant reservations
strong working knowledge of customer service principles and practices
self-starter with excellent communication, office management, interpersonal, customer service and telephone skills
excellent listening skills to interact with diverse and multi-culture population
ability to withstand stress and work under pressure
ability to prioritize work with minimum supervision
must function in a team organized environment
bilingual preferred
intermediate proficiency in Microsoft Windows software
experience with property management software, Vertilinc, a plus

Job Duties

work harmoniously and professionally with co-workers and supervisors
assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current
know what activities are available in the city including theatre, sports, concerts, shows, special exhibits, sightseeing and establish close contacts with vendors to provide information, ticketing, and reservations for residents
handle all concierge requests and itineraries including restaurant reservations, transportation requests, floral arrangements, balloon and decoration requests, laundry, vendor recommendations, dog sitting and grooming, babysitter recommendation, tutors
assist residents with setting up their FPL, dry cleaning and Hotwire accounts in the unit
organize team appreciation events including employee of the quarter, birthdays and anniversaries
check amenity inventories to ensure they are fully stocked and inspect cleanliness
replenish supplies for media room, breakfast, and all amenities
organize weekly carwash, track reservations and assist with payment details
source and meet vendors to recommend to residents
assist Curator of Hospitality with special events
assist in the creation of the monthly newsletter
ensure the telephone is answered properly and messages are handled courteously, accurately and in a timely manner
ensure emails are responded to within 24 hours
maintain, update and coordinate resident information in computer database daily
manage receiving activities including processing deliveries, vendor requests and move-ins/outs, track vendors certificates of insurance and schedule activities in the management database
follow safety procedures and maintain a safe work environment
perform other duties as required