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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $57,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
team events
Job Description
Associa is a leading property management company with a presence of over 225 branch offices throughout North America. With a history spanning more than 43 years, Associa has established itself as a trusted and innovative leader in the industry, servicing nearly five million residents worldwide. The company is committed to building the future of community living by providing exceptional service, education, and expertise through its 11,000 plus team members. Known for its trailblazing innovation and positive impact, Associa offers comprehensive property and community management solutions tailored to meet the specific needs of each client and community it serves. The company's... Show More
Job Requirements
- must have associates degree or equivalent combination of education and experience
- minimum of three years related work experience in luxury hospitality environment
- at least two years traditional concierge experience
- strong customer service skills
- ability to communicate effectively and manage office tasks
- ability to work flexible hours including Tuesday through Saturday
- ability to prioritize tasks and work independently
- must be a team player
- ability to handle stress and work under pressure
- must have intermediate computer skills
- capable of lifting up to 20 lbs
- able to stand, sit, reach, bend, kneel and walk for extended periods
- able to work at a computer and talk on the phone for extended periods
- willingness to follow safety procedures and maintain a safe environment
Job Qualifications
- associates degree with concentration in hospitality or equivalent combination of education and experience
- strong hospitality and concierge background
- three plus years of related work experience in a luxury hospitality environment
- two plus years of traditional concierge experience assisting with personal services such as restaurant reservations
- strong working knowledge of customer service principles and practices
- self-starter with excellent communication, office management, interpersonal, customer service and telephone skills
- excellent listening skills to interact with diverse and multi-culture population
- ability to withstand stress and work under pressure
- ability to prioritize work with minimum supervision
- must function in a team organized environment
- bilingual preferred
- intermediate proficiency in Microsoft Windows software
- experience with property management software, Vertilinc, a plus
Job Duties
- work harmoniously and professionally with co-workers and supervisors
- assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current
- know what activities are available in the city including theatre, sports, concerts, shows, special exhibits, sightseeing and establish close contacts with vendors to provide information, ticketing, and reservations for residents
- handle all concierge requests and itineraries including restaurant reservations, transportation requests, floral arrangements, balloon and decoration requests, laundry, vendor recommendations, dog sitting and grooming, babysitter recommendation, tutors
- assist residents with setting up their FPL, dry cleaning and Hotwire accounts in the unit
- organize team appreciation events including employee of the quarter, birthdays and anniversaries
- check amenity inventories to ensure they are fully stocked and inspect cleanliness
- replenish supplies for media room, breakfast, and all amenities
- organize weekly carwash, track reservations and assist with payment details
- source and meet vendors to recommend to residents
- assist Curator of Hospitality with special events
- assist in the creation of the monthly newsletter
- ensure the telephone is answered properly and messages are handled courteously, accurately and in a timely manner
- ensure emails are responded to within 24 hours
- maintain, update and coordinate resident information in computer database daily
- manage receiving activities including processing deliveries, vendor requests and move-ins/outs, track vendors certificates of insurance and schedule activities in the management database
- follow safety procedures and maintain a safe work environment
- perform other duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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