Lead Concierge - Cumberland Village 1st Shift

Augusta, GA, USA|Onsite

Job Overview

Compensation

Hourly

Range $13.25 - $17.00

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Professional Development

Employee assistance program

Job Description

This senior living community is a dedicated establishment providing compassionate and professional care to elderly residents in a warm and welcoming environment. The facility is committed to enhancing the quality of life for its residents by offering tailored services and support that address their unique needs. The community prides itself on fostering a friendly and safe atmosphere where seniors and their families feel valued and respected. Employees at this facility work collaboratively to promote well-being, comfort, and engagement through various programs and administrative excellence. The organization is known for its dedication to exceptional customer service and a supportive workplace culture, making it a preferred employer in the senior care industry.

The role of Receptionist/Concierge at this senior living facility is pivotal, serving as the first point of contact for residents, their families, and visitors. This position requires an individual who embodies professionalism, empathy, and excellent communication skills. The Receptionist/Concierge ensures a positive experience by greeting guests warmly, managing phone communications, and assisting residents with various requests ranging from transportation coordination to scheduling community activities. The position involves handling administrative duties such as data entry, recordkeeping, and mail distribution, maintaining an organized front desk, and collaborating with different departments to meet the operational needs of the community. This dynamic role demands multitasking abilities and the capacity to handle sensitive information discreetly. Working in a senior living environment offers the opportunity to make a meaningful impact on residents' daily lives, contributing to their comfort and happiness. This employment opportunity is ideal for applicants with prior experience in customer service, hospitality, or healthcare, who are looking to work in a role that combines administrative skills with compassionate interaction. The position is full-time and offers a supportive team environment with opportunities for professional growth within the senior care sector.

Job Requirements

High school diploma or equivalent required
previous experience in a receptionist, front desk, concierge, or customer service role preferred
experience working in a senior living community, healthcare facility, or hospitality setting is highly desirable
exceptional verbal communication skills with a friendly and professional demeanor
strong interpersonal and customer service skills, particularly when interacting with seniors and their families
ability to multitask, prioritize responsibilities, and handle high-traffic situations with patience and efficiency
basic knowledge of administrative and clerical procedures, including recordkeeping and filing
proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning facility-specific software
ability to handle confidential and sensitive information with discretion
familiarity with senior living or healthcare environments is a plus
prolonged periods of sitting, standing, and walking throughout the facility
must be able to lift up to 15 pounds occasionally
ability to assist residents with minor mobility needs, such as opening doors or retrieving small items

Job Qualifications

High school diploma or equivalent
previous experience in receptionist, front desk, concierge, or customer service role preferred
experience working in a senior living community, healthcare facility, or hospitality setting highly desirable
proficient in Microsoft Office Suite including Word, Excel, and Outlook
ability to handle confidential and sensitive information with discretion
strong interpersonal and customer service skills
exceptional verbal communication skills with a friendly and professional demeanor

Job Duties

Warmly welcomes and assists residents, families, visitors, and vendors upon arrival, ensuring a positive and helpful experience
Answers, screens, and directs phone calls professionally
takes messages, provides information, and schedules appointments as needed
Maintains an organized and secure front desk area while monitoring visitor access and maintaining confidentiality
Assists residents with inquiries, special requests, transportation arrangements, and other concierge-style services
Coordinates mail, packages, and deliveries, ensuring timely distribution to residents and staff
Supports administrative and clerical tasks, including filing, data entry, recordkeeping, and document preparation
Maintains the reception area, ensuring it is clean, organized, and welcoming at all times