Lead Concierge

Resort Lifestyle Communities (RLC) is a dynamic and fast-growing family-owned company that specializes in serving the senior living community across more than 60 communities nationwide. RLC prides itself on fostering a close-knit, servant-hearted work environment deeply rooted in its Core Values: Respect, Honesty, Kindness & Compassion, and Service Excellence. The company’s mission emphasizes creating a vibrant community where employees, residents, and families come together to form meaningful connections that enrich lives every day. RLC’s focus on happy employees, happy residents, full occupancy, and on-budget operations underscores its commitment to excellence and sustainable growth in the senior living industry.

The Lead Concierge role at Resort Lifestyle Communities is a pivotal position that acts as the welcoming face of the community. This position requires a highly personable and professional individual who will be the first point of contact for residents, families, and guests, both in person and via telephone. As part of the community leadership team, the Lead Concierge plays an essential role in shaping the daily resident experience by ensuring every interaction is warm, seamless, and memorable. The role is full-time with a work schedule from Tuesday to Saturday, 7:00 a.m. to 3:30 p.m., and offers a competitive hourly wage between $21.50 and $24.50.

Being a Lead Concierge means more than just greeting guests; it involves delivering elevated customer service by anticipating needs, providing valet parking, coordinating transportation, and managing guest-suite reservations. This multi-faceted role also includes supporting dining operations during peak times, event set-up, overseeing responsible alcohol service, and assisting with room-service requests. The Lead Concierge takes on a leadership responsibility by training new concierges, attending team meetings, and leading community initiatives that enhance resident satisfaction.

Safety is a paramount concern in this position. The Lead Concierge is required to maintain vigilance by responding promptly to emergencies, monitoring call systems, coordinating with emergency services, and guiding residents through emergency proceedings such as severe weather situations. They are also responsible for ensuring the cleanliness of common areas and securing the community by managing exterior doors.

This position demands strong interpersonal and communication skills, a professional appearance, and an adaptable, team-oriented attitude. Proficiency with Microsoft Office programs such as Outlook, Word, and Excel is preferred, along with knowledge of the local community. The successful candidate must also meet specific service requirements, including obtaining necessary food handler permits and compliance with local alcohol service laws within two weeks of hire.

RLC offers a comprehensive benefits package that includes a $341 benefit stipend per pay period for health, dental, vision insurance, life insurance, short- and long-term disability coverage, as well as access to health savings accounts (HSA), flexible spending accounts (FSA), legal and identity theft protection, paid time off, and a 401(k) plan with employer match. Employees have access to their pay anytime, supporting financial flexibility.

Working at Resort Lifestyle Communities is not just a job; it is a purpose-driven role within a supportive leadership environment and a beautiful resort-style setting. Employees are empowered to make a genuine difference in the lives of seniors, providing compassionate service and creating a community atmosphere that feels like family. Joining RLC means bringing your servant heart to a place where your contributions are valued and where you can grow personally and professionally while impacting the lives of others.