Lead Concierge

Barnes-Jewish Hospital at Washington University Medical Center, located in Saint Louis, Missouri, is the largest hospital in the state and highly regarded as one of the top hospitals in the nation according to U.S. News & World Report. The hospital is renowned for its commitment to excellence in healthcare, combining advanced medical technologies with expert clinical care. It is affiliated with Washington University School of Medicine, hosting a dedicated staff that includes full-time academic faculty and community physicians, as well as residents, interns, fellows, and other medical professionals. The institution is known for its high standards in patient care and was the first adult hospital in Missouri to receive Magnet Hospital certification from the American Nurses Credentialing Center, which recognizes superior nursing practices and outcomes.

The Lead Concierge role at Barnes-Jewish Hospital represents a unique opportunity to contribute to one of the most respected medical centers in the country by overseeing a vital department focused on patient and visitor experience. This role is full-time and benefit eligible, paying between $18.00 and $27.35 per hour depending on qualifications and experience. Shift work is Wednesday through Saturday from 10:30 AM to 9:00 PM. The Lead Concierge is responsible for managing the concierge team, ensuring consistent and adequate coverage across all hospital service lines. This critical leadership position involves coordinating daily staff assignments, overseeing training and orientation for new concierge personnel, and maintaining robust communication channels among internal hospital stakeholders and external partners such as volunteers and hotel representatives.

In addition to operational supervision, the Lead Concierge manages crucial administrative functions including the maintenance of databases that track daily concierge activity and lodging arrangements needed for patients and their families. The role also requires facilitating VIP protocol coordination between hospital administration, nursing leadership, and the hospital foundation. Public-facing duties include conducting presentations that raise awareness about the concierge service throughout the hospital and university community, further enhancing patient support services. Through direct oversight of meet and greet operations and patient admissions, the Lead Concierge ensures a welcoming and supportive environment for all visitors and patients. This position plays an integral role in upholding the hospital’s reputation for outstanding patient care and operational excellence. Barnes-Jewish Hospital offers comprehensive benefits such as health, dental, and vision insurance, retirement plans with matching contributions, tuition assistance starting on the first day of employment, and paid time off that combines vacation, sick days, holidays, and personal time. This comprehensive package supports the holistic well-being of employees and their families, aligning with the hospital’s mission to foster a supportive workplace culture.